Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Operations Leadership Training Manager
Grifols Biomat USA
Red Oak, TX
06.2020 - 02.2023
Analyzed effectiveness of training programs at all levels and recommended updates. Collaborated with peers to develop virtual interactive training program for new leadership that saved over $100K first year implemented.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Trained and guided team members to maintain high productivity and performance metrics.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and initiated projects, managed costs, and monitored performance.
Center Manager
Grifols Biomat USA
DFW Metroplex
10.2009 - 06.2020
Interim Regional Operations Manager for 6 months in which all 5 centers improved in processing times, increased employee/donor engagement and communication.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Only center employee to assist in driving new attendance policies for organization. (2018-2019)
Developed job aids for specialty (T&D) plasma that were then shared company wide.
Successfully met liter, quality metric and cost budget year over year with high compliance ratings.
Responsible for successful remediation of two centers following unsuccessful audits (2009, 2018).
Functioned as center manager for two separate locations for a year and met key metrics in both locations (2011).
Opened a new location in 2012 and received recognition in close out by auditors at the high level of compliance within the center.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Center Manager
ZLB Plasma
OK, KS, MO, TX
06.1988 - 01.2007
Performed as quality manager for approximately 10 years. Assigned to centers with poor quality metrics to implement changes to meet/exceed expectations.
As Operations manager, was frequently selected to run pilot programs for company including special NAT testing project in conjunction with FDA.
Focused on developing staff for next level success to encourage high level performance with quality outcome.
Performed statistical analyses to gather data for operational and forecast team needs.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG