Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Operations Leadership Training Manager
Grifols Biomat USA
Red Oak, TX
06.2020 - 02.2023
Analyzed effectiveness of training programs at all levels and recommended updates. Collaborated with peers to develop virtual interactive training program for new leadership that saved over $100K first year implemented.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Trained and guided team members to maintain high productivity and performance metrics.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and initiated projects, managed costs, and monitored performance.
Center Manager
Grifols Biomat USA
Dallas Metroplex
10.2009 - 06.2020
Interim Regional Operations Manager for 6 months in which all 5 centers improved in processing times, increased employee/donor engagement and communication.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Only center employee to assist in driving new attendance policies for organization. (2018-2019)
Developed job aids for specialty (T&D) plasma that were then shared company wide.
Successfully met liter, quality metric and cost budget year over year with high compliance ratings.
Responsible for successful remediation of two centers following unsuccessful audits (2009, 2018).
Functioned as center manager for two separate locations for a year and met key metrics in both locations (2011).
Opened a new location in 2012 and received recognition in close out by auditors at the high level of compliance within the center.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Center Manager
ZLB Plasma
06.1988 - 01.2007
Performed as quality manager for approximately 10 years. Assigned to centers with poor quality metrics to implement changes to meet/exceed expectations.
As Operations manager, was frequently selected to run pilot programs for company including special NAT testing project in conjunction with FDA.
Focused on developing staff for next level success to encourage high level performance with quality outcome.
Performed statistical analyses to gather data for operational and forecast team needs.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.