Eve Stephens
Pensacola,FL
Summary
Diligent with strong background in managing front desk operations and providing exceptional customer service. Successfully coordinated daily administrative tasks and enhanced client satisfaction. Demonstrated proficiency in handling communications and resolving issues efficiently.
Overview
29
29
years of professional experience
Work History
Front Desk Coordinator
Tortola Salon
01.2014 - 03.2020
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained all staff on front desk procedures and policies.
Front Desk Coordinator
The Secret Garden Spa And Salon
09.2011 - 05.2012
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Sales Associate
Macy's
10.2010 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
Customer Service and Billing
Southwest Florida Digital Telecom
01.2008 - 01.2010
- Customer inquiries and orders
- Returns and credits
- Sales support
- Invoicing
- Monthly reports and analysis.
Customer Service Manager / Representative
Stirling Brands
11.1998 - 01.2003
- Order entry, generated picking tickets and invoicing.
- Returns and credits.
- Inventory management including replacement orders from the UK.
- Implemented customer service policies and procedures for consistent performance standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Relations Manager
Tobin Home Fashions
08.1991 - 09.1998
- Supervised a total a 7 employees
- Handled complaints, provided appropriate solutions and alternatives.
- Order entry and invoicing.
- Sent out seasonal samples to customers.
- Liaison with Sales staff
- Worked directly with warehouse on shipping and returns.
Education
High School Diploma -
Neil A. Armstrong Senior High School
Plymouth, MNSkills
- End-Of-Day Reporting
- Word Processing
- Effective Planning
- Phone Call Direction
- Office Administration
- Schedule Management
- Guest Relations
- Mail Handling
- Problem-Solving Skills
- POS Systems
- Staff Management
- Inventory Understanding
Additional Information
Completed a Dun and Bradstreet Customer Service class while employed at Tobin Home fashions.
Timeline
Front Desk Coordinator
Tortola Salon
01.2014 - 03.2020
Front Desk Coordinator
The Secret Garden Spa And Salon
09.2011 - 05.2012
Sales Associate
Macy's
10.2010 - 09.2011
Customer Service and Billing
Southwest Florida Digital Telecom
01.2008 - 01.2010
Customer Service Manager / Representative
Stirling Brands
11.1998 - 01.2003
Customer Relations Manager
Tobin Home Fashions
08.1991 - 09.1998
High School Diploma -
Neil A. Armstrong Senior High School
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