Eve Tucker
Oregon City,OR
Summary
Dynamic and results-driven professional with extensive experience at Oswego Veterinary Hospital. Proven track record in team leadership and customer service, achieving high client satisfaction through effective problem-solving and staff training. Skilled in grooming techniques and maintaining a safe environment, consistently enhancing service quality and operational efficiency.
Overview
25
25
years of professional experience
Work History
Manager, Grooming
Oswego Veterinary Hospital
01.2015 - 05.2025
- Managed and motivated two employees to be productive and engaged in work.
- Accomplished multiple tasks within the grooming department within established timeframes and budget constraints.
- Maintained professional, organized, and safe environment for employees, animal clientele and patrons.
- Ensured customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
- Worked with a large variety of different cat and dog breeds to address their specific grooming standards.
Lead Groomer
Oswego Veterinary Hospital
05.2007 - 01.2014
- Ensured accurate record keeping of each pet's grooming history, facilitating better continuity of care between appointments.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding expectations on pet appearance after each grooming session.
- Continually updated knowledge on latest trends in pet styling techniques through training sessions and workshops to stay ahead in the industry competition.
- Educated clients on at-home maintenance routines for their pets'' coats, skin health, and general hygiene needs.
Groomer
Oswego Veterinary Hospital
01.2004 - 05.2007
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Cleaned cat and dog ears to prevent ear infections.
- Cut and trimmed dog and cat coats.
- Trimmed nails using clippers and grinders.
- Experience with difficult, old and scared pets to provide them a safe experience.
- Contributed to a positive workplace culture by collaborating with team members and actively participating in staff meetings.
- Customer service to ensure client satisfaction
Client Care Coordinator
Oswego Veterinary Hospital
01.2001 - 01.2004
- Evaluated potential solutions or alternatives affecting the client and pet experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Initial evaluation of pet health and any issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Boarding Attendant
Oswego Veterinary Hospital
10.2000 - 01.2001
- Kept pet facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and pet experience.
- Maintained a clean and safe environment for pets through regular inspection and cleaning tasks.
Education
Bachelor of Arts - History
University of Oregon
Eugene, OR06-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Staff training and development
Timeline
Manager, Grooming
Oswego Veterinary Hospital
01.2015 - 05.2025
Lead Groomer
Oswego Veterinary Hospital
05.2007 - 01.2014
Groomer
Oswego Veterinary Hospital
01.2004 - 05.2007
Client Care Coordinator
Oswego Veterinary Hospital
01.2001 - 01.2004
Boarding Attendant
Oswego Veterinary Hospital
10.2000 - 01.2001
Bachelor of Arts - History
University of Oregon
Similar Profiles
Eve E TuckerEve E Tucker
Professional Pet Groomer at Oswego Veterinary HospitalProfessional Pet Groomer at Oswego Veterinary Hospital
Erin TracyErin Tracy
Kennel Technician at Oswego Animal HospitalKennel Technician at Oswego Animal Hospital
Karen MunozKaren Munoz
Veterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary HospitalVeterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary Hospital
Jacole BaileyJacole Bailey
RN- Lead at The Oregon ClinicRN- Lead at The Oregon Clinic
Stephen BerhowStephen Berhow
Truck Driver I at Platt Electric Supply/Rexel USATruck Driver I at Platt Electric Supply/Rexel USA