Summary
Overview
Work History
Education
Skills
Certification
Refurbishing furniture, providing for the needy ie; clothing, household items.
Timeline
Generic

Evea Johnson

North Canton,OH

Summary

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Forward-thinking Operations Specialist bringing 10 years of expertise in multiple business sectors while cultivating rapport with individuals to optimize project goals and output.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Independent Contractor

Uber, Uber Eats
Cleveland, Ohio
02.2017 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized websites and mobile applications to achieve maximum performance.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Observed packing operations to verify conformance to specifications.
  • Developed and maintained user documentation to establish product understanding.

Customer Service Professional CSP - Remote

Ameridial
Cleveland, Ohio
05.2020 - 12.2020
  • Managed timely and effective replacement of damaged or missing products.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.

Delivery Driver

King Ship Logistics LLC
10.2019 - 11.2019
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Operated light trucks to deliver loads as far as 100 miles from home location.
  • Verified accuracy of all deliveries against order forms.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Delivered packages to customer doorsteps and business offices.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Care Representative (CCR)

CVS Care Mark
Solon, Ohio
11.2018 - 09.2019
  • Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Trained new personnel regarding company operations, policies and services.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Delivered prompt service to prioritize customer needs.

Cammie Ann’s Closet Independant Vendor

Antiques & Unique's Co - Op
Wickliffe, Ohio
10.2011 - 05.2017
  • Maintained current knowledge of evolving changes in marketplace.
  • Delivered products to any number of customers at negotiated prices.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Increased sales through public media platforms ie; Facebook and Twitter.
  • Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
  • Refilled up to 20 popular items each day when possible.

Property and Preservation Specialist

Safeguard Properties
Brookpark , Ohio
03.2008 - 09.2011
  • Provided guidance on preventative measures, mitigating potential risks associated with environmental factors or pests within a collection space.
  • Performed assessments on newly acquired items, determining initial condition and required steps for long-term preservation.
  • Improved overall collection condition by conducting regular inspections and addressing any conservation concerns promptly.

Customer Service Representative

Power Direct
Cleveland, Ohio
08.2005 - 03.2010
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements..
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Arts - Organizational Management

University of Arizona Global Campus
Chandler, Arizona
08.2022

GED -

Max Hayes High School
Cleveland , Ohio
06.1998

Skills

  • Idea Development and Brainstorming
  • Customer Support
  • Workload Management
  • Calm Under Pressure
  • Data Entry
  • Time Management
  • Microsoft Word
  • Conflict Resolution
  • Supervision and leadership
  • Project Planning

Certification

  • Anger Management Facilitator, Beech Brook Family Center, 2005
  • Community Outreach Center Group Facilitator, [In-Touch Christian Center, 1994 - 1998

Refurbishing furniture, providing for the needy ie; clothing, household items.

What started out as a stress relieving hobby over 15 years ago has morphed into so much more over the years. I used to go out dumpster diving several times a week looking for wooden pieces that had been discarded and had what is known as good bones, and only needed a little tender care.  Not only did I find that it was really enjoyable but profitable as well, so I began to delve into biding on storage units which provided me with more items than I was interested in, but that I realized that would be beneficial to far more others than I could imagine. After speaking with my pastor, we began organizing the give – away with our monthly food pantry. Every month: more and more families in need began to show up prompting us to add two additional days every month based on the number in need and the amount of goods that I was able to provide from the storage units.  This often includes cloths , shoes, coats, kitchen utensils, pots and pans, curtains, blankets and such. 

Timeline

Customer Service Professional CSP - Remote

Ameridial
05.2020 - 12.2020

Delivery Driver

King Ship Logistics LLC
10.2019 - 11.2019

Customer Care Representative (CCR)

CVS Care Mark
11.2018 - 09.2019

Independent Contractor

Uber, Uber Eats
02.2017 - Current

Cammie Ann’s Closet Independant Vendor

Antiques & Unique's Co - Op
10.2011 - 05.2017

Property and Preservation Specialist

Safeguard Properties
03.2008 - 09.2011

Customer Service Representative

Power Direct
08.2005 - 03.2010

Bachelor of Arts - Organizational Management

University of Arizona Global Campus

GED -

Max Hayes High School

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Evea Johnson