Eve Angela Silva
Tucson,AZ
Summary
Dynamic Medical Office Manager skilled in team leadership, driving operational efficiency, fostering a collaborative environment with a strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Office Manager
NW Allied Physicians
02.2015 - Current
- Oversaw compliance with healthcare regulations, maintaining high standards of patient care and safety protocols.
- Coordinated interdepartmental communication to enhance workflow efficiency and reduce operational delays.
- Led initiatives to improve patient satisfaction scores through targeted feedback collection and analysis.
- Analyzed office performance metrics, identifying areas for improvement and driving process enhancements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed 14 employees with various personalities and from different cultures for large 4-physician practice.
Administrative Assistant
BCD Marketing Group
03.2009 - 01.2015
- Managed scheduling and calendar coordination for executives, optimizing time management and workflow efficiency.
- Streamlined office supply inventory processes, reducing costs through effective vendor negotiations and procurement strategies.
- Assisted in preparing marketing materials and presentations, enhancing team communication with visually appealing content.
- Mentored junior administrative staff on best practices for office operations, promoting professional development within the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Program Service Evaluator II
State of Arizona DES/FAA
11.2008 - 02.2009
- Evaluated and processed state assistance applications.
- Ensured compliance with state program requirements through client interviews and documentation review.
- Evaluated program effectiveness through data analysis and stakeholder feedback.
- Developed and implemented process improvements to enhance service delivery efficiency.
- Collaborated with cross-functional teams to ensure compliance with state regulations.
- Conducted training sessions for staff on best practices in program evaluation techniques.
Site Coordinator
Grace Maternity & Genesis OBGYN
01.2003 - 10.2008
- Coordinated patient scheduling and ensured efficient workflow within clinical operations.
- Developed and maintained relationships with healthcare providers to enhance service delivery.
- Implemented enhanced communication protocols, improving patient engagement and satisfaction scores.
- Trained and mentored staff on operational procedures, fostering team collaboration and efficiency.
- Supervised crew of over 8 employees.
Education
Bachelor of Science - Health Care Administration
Pima Medical Institute
Tucson, AZ12-2025
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Tucson, AZ09-2023
Certificate of Completion - Medical Office Management
Tucson College
Tucson, AZ05-1998
Skills
- Strong work ethic
- Effective multitasking
- Conflict resolution
- Medical practice operations
- Team leadership
- Computer software proficiency
- Billing processes
- Administrative support
- Financial analysis
- Change management
Affiliations
American Association of Healthcare Administrative Management (AAHAM)
Certification
- Medical Office Management Certificate – Tucson College (1998)
- Microsoft Word & Excel Workshop – Certificate of Completion (10/2024)
- Employability Skills Workshop – Certificate of Completion (09/2023)
Timeline
Medical Office Manager
NW Allied Physicians
02.2015 - Current
Administrative Assistant
BCD Marketing Group
03.2009 - 01.2015
Program Service Evaluator II
State of Arizona DES/FAA
11.2008 - 02.2009
Site Coordinator
Grace Maternity & Genesis OBGYN
01.2003 - 10.2008
Bachelor of Science - Health Care Administration
Pima Medical Institute
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Certificate of Completion - Medical Office Management
Tucson College