Elvira Veras
The Bronx,NY
Summary
With over 16 years of extensive experience in customer service and security, I have honed my skills in enhancing team performance and ensuring customer satisfaction. Proficient in time management, cross-training, and inventory control, consistently maintaining smooth operations in high-pressure settings. Committed to fostering a supportive environment, delivering exceptional service, and driving business success through effective interpersonal communication and prioritization skills.
Overview
18
18
years of professional experience
Work History
Transportation specialists
Medicab
02.2023 - 11.2023
- Assign to pickup patients and clients to transport to appointments and homes
- Developed strong relationships with vendors and clients, earning trust
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations
- Assisted passengers with mobility issues, ensuring their comfort and well-being during transport
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks
Customer Service Representative
Walgreens
11.2020 - 07.2021
- Worked with floor team and managers to meet wide range of customer needs
- Used POS system to perform cash, card, and check transactions to complete customer purchases
- Always greeting customers warmly upon entry and providing assistance as needed
Security Officer
MulliganSecurity
09.2015 - 10.2020
- Issue building passes to our visitors and credentials of our employees
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Protect building users by Foot patrols and screening vehicles, staff and visitors
- Monitored multiple building and grounds areas with CCTV feeds
Customer Service Representative
Bed Bath & Beyond Corp
08.2012 - 05.2013
- Present a friendly and positive attitude while communicating clearly with customers
- Guaranteeing high level of Customer Service
- Contributed to the growth of the business by ensuring customers were satisfied with service and quality
Swing Manager
McDonald
07.2005 - 04.2012
- Delivered exceptional guest relations by welcoming visitors warmly knowledgeable service
- Helped new hires assimilate into workforce procedures and protocols through effective training strategies
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
Education
GED -
Downtown Brooklyn Access
05.2010
Skills
- Customer Service
- Interpersonal Communication
- Time Management
- Prioritization
- Cross-training
- Security
- Patience and empathy
- Cash handling expertise
- Reliability and punctuality
- POS systems expert
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Transportation specialists
Medicab
02.2023 - 11.2023
Customer Service Representative
Walgreens
11.2020 - 07.2021
Security Officer
MulliganSecurity
09.2015 - 10.2020
Customer Service Representative
Bed Bath & Beyond Corp
08.2012 - 05.2013
Swing Manager
McDonald
07.2005 - 04.2012
GED -
Downtown Brooklyn Access
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