Elvira Veras
The Bronx,NY
Summary
With over 16 years of extensive experience in customer service and security, I have honed my skills in enhancing team performance and ensuring customer satisfaction. Proficient in time management, cross-training, and inventory control, consistently maintaining smooth operations in high-pressure settings. Committed to fostering a supportive environment, delivering exceptional service, and driving business success through effective interpersonal communication and prioritization skills.
Overview
18
18
years of professional experience
Work History
Transportation specialists
Medicab
Fort Myers, US
02.2023 - 11.2023
- Assign to pickup patients and clients to transport to appointments and homes
- Developed strong relationships with vendors and clients, earning trust
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations
- Assisted passengers with mobility issues, ensuring their comfort and well-being during transport
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks
Customer Service Representative
Walgreens
Fort Myers, US
11.2020 - 07.2021
- Worked with floor team and managers to meet wide range of customer needs
- Used POS system to perform cash, card, and check transactions to complete customer purchases
- Always greeting customers warmly upon entry and providing assistance as needed
Security Officer
MulliganSecurity
Manhattan, US
09.2015 - 10.2020
- Issue building passes to our visitors and credentials of our employees
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Protect building users by Foot patrols and screening vehicles, staff and visitors
- Monitored multiple building and grounds areas with CCTV feeds
Customer Service Representative
Bed Bath & Beyond Corp
Manhattan, US
08.2012 - 05.2013
- Present a friendly and positive attitude while communicating clearly with customers
- Guaranteeing high level of Customer Service
- Contributed to the growth of the business by ensuring customers were satisfied with service and quality
Swing Manager
McDonald
Manhattan, US
07.2005 - 04.2012
- Delivered exceptional guest relations by welcoming visitors warmly knowledgeable service
- Helped new hires assimilate into workforce procedures and protocols through effective training strategies
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
Education
GED -
Downtown Brooklyn Access
05.2010
Skills
- Customer Service
- Interpersonal Communication
- Time Management
- Prioritization
- Cross-training
- Security
- Patience and empathy
- Cash handling expertise
- Reliability and punctuality
- POS systems expert
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Transportation specialists
Medicab
02.2023 - 11.2023
Customer Service Representative
Walgreens
11.2020 - 07.2021
Security Officer
MulliganSecurity
09.2015 - 10.2020
Customer Service Representative
Bed Bath & Beyond Corp
08.2012 - 05.2013
Swing Manager
McDonald
07.2005 - 04.2012
GED -
Downtown Brooklyn Access