Evee Jolly
Summary
Knowledgeable Patient Care Advocate that is highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. advanced knowledge of healthcare and customer services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions. Dedicated Patient Care Advocate successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 5 years in fast paced healthcare and customer service environments. Excellent knowledge of care options, financial impacts and insurance.
Overview
3
3
years of professional experience
Work History
Patient Care Advocate
HopeHealth
08.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Connected patients with available community and charitable resources.
- Resolved problems with communication and billing to foster seamless services.
- Developed rapport to create safe and trusting environment for care.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Facilitated communication between hospital departments.
- Liaised between hospital departments to facilitate effective communication.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored ongoing care and proactively corrected problems.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Communicate with insurance companies to obtain authorizations for procedures.
- Build reports and audits to ensure patient and provider satisfaction is met and workflow standards are being followed.
Departmental Secretary - Radiology
McLeod Regional Medical Center
07.2021 - 07.2022
- Greeted incoming administration and and executive staff professionally and provided friendly, knowledgeable assistance.
- Kept administrative area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed administration area, answered telephone calls and received packages.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained digital and physical filing systems.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Completed accounting functions such as payroll and expense tracking.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Received, sorted and distributed correspondence to staff members.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent colleague relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and policies to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and managed schedules and acted as timekeeper for department.
Front of House Manager
Texas Roadhouse Restaurant
08.2020 - 07.2021
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
BBA - HealthCare Management
Francis Marion University
Florence, SCAssociates in HealthCare Management - HealthCare Management
Florence-Darlington Technical College
Florence, SCBBA - Business And Accounting
University of North Carolina At Pembroke
Pembroke, NC05.2025
High School Diploma -
West Florence High School
Florence, SC05.2020
Skills
- Infection Control Procedures
- Emergency Situations
- First Aid and Safety
- Office Supplies and Inventory
- Patient Care
- Customer Satisfaction
- Customer Experience
- Medical Terminology
- Legal Compliance
- Proactive Problem-Solving
- Resource Utilization
- Comfort with Technology and Databases
- Documentation
- Reporting
Timeline
Patient Care Advocate
HopeHealth
08.2022 - Current
Departmental Secretary - Radiology
McLeod Regional Medical Center
07.2021 - 07.2022
Front of House Manager
Texas Roadhouse Restaurant
08.2020 - 07.2021
BBA - HealthCare Management
Francis Marion University
Associates in HealthCare Management - HealthCare Management
Florence-Darlington Technical College
BBA - Business And Accounting
University of North Carolina At Pembroke
High School Diploma -
West Florence High School
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