Evee Elizabeth Leamon
Hockley,TX
Summary
Although I am working in the family business, I am:
- Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
- Proactive team player with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
- Encouraging team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
A & B Tax Service, LLC
12.2017 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Verified entered data against source documents to maintain consistency.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
Education
Bachelor of Arts - Accounting And Finance
University of Houston - Downtown
Houston, TX05.2024
Associate of Arts - Pre-Requisites Emphasis On Bio-Chimestry
Lone Star College System
Spring, TX2022
Skills
- Microsoft Office
- Operations Management
- Task Delegation
- Product and Service Knowledge
- Customer Rapport
- Business Administration
- Customer Relationship Management (CRM)
- Money Handling
- Creative thinking
- Problem-solving abilities
- Workload management
- Adaptability and flexibility
- Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Office Manager
A & B Tax Service, LLC
12.2017 - Current
Bachelor of Arts - Accounting And Finance
University of Houston - Downtown
Associate of Arts - Pre-Requisites Emphasis On Bio-Chimestry
Lone Star College System
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