Eveisha Walker
Freeport,FL
Summary
Highly motivated employee with a strong desire to take on new challenges. Possesses a solid work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and quickly acquire new skills. Known for being a hardworking employee with excellent customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Home Care Provider
Mureen Matthews
02.2024 - 06.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
Customer Care Representative
Teleproformance
10.2022 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Maintained high satisfaction score by consistently resolving first-call issues
Sales Representative
Singer Jamaica limited
02.2019 - 03.2022
- Developed key customer relationships to increase sales
- Provided accurate sales insights based on latest data.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
Sales Associate
Tajie’s Hats and Variety Store
04.2018 - 09.2019
- Provided answers to customer inquiries.
- Maintained warm interactions to accurately assess client needs.
- Answered incoming telephone calls to provide store, products and services information
Receptionist Assistant
Sunset Inn Hotel
10.2017 - 11.2018
- Displayed professional standards at reception desk to impress visitors
- Handled diverse needs for clients in-person, by phone or through email
- Input new documents, expenses and orders into system for timely recordkeeping
Kitchen Assistant
Little Tokyo
01.2016 - 12.2017
- Maintained cleanliness and organization of kitchen stations and storage areas
- Cleaned utensils, dishes and glasses for customer use
- Supported chefs in managing food preparation to achieve precise plating and presentation
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Peeled and cut fruit and vegetables to prepare for cooking or serving
Cashier And Server
Tarrant High School
03.2017 - 10.2017
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
Floor Supervisor
Leckys Enterprise Limited
03.2014 - 05.2016
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Delegated tasks appropriate to individual employees to provide development opportunities
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
Housekeeping Room Attendant
Beverly Cliff Hotel
08.2011 - 11.2013
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Furnished guests with clean linens and supplied rooms with toiletries
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms
Education
CxC Grade 3 - Principle of Business
Mountain View Academic
Kingston, 207.2019
NNCTVET ( Certificate) - Housekeeping Room Attendant
Trinity Moravian Skills (Heart Trust)
Kingston, 1011.2016
Skills
- Customer Service
- Email Correspondence
- Documentation and Reporting
- Problem Resolution
- High-Energy Attitude
- Inbound and Outbound Calling
- Teamwork and Collaboration
- Understanding Customer Needs
- Cultural Awareness and Sensitivity
Timeline
Home Care Provider
Mureen Matthews
02.2024 - 06.2024
Customer Care Representative
Teleproformance
10.2022 - 08.2023
Sales Representative
Singer Jamaica limited
02.2019 - 03.2022
Sales Associate
Tajie’s Hats and Variety Store
04.2018 - 09.2019
Receptionist Assistant
Sunset Inn Hotel
10.2017 - 11.2018
Cashier And Server
Tarrant High School
03.2017 - 10.2017
Kitchen Assistant
Little Tokyo
01.2016 - 12.2017
Floor Supervisor
Leckys Enterprise Limited
03.2014 - 05.2016
Housekeeping Room Attendant
Beverly Cliff Hotel
08.2011 - 11.2013
CxC Grade 3 - Principle of Business
Mountain View Academic
NNCTVET ( Certificate) - Housekeeping Room Attendant
Trinity Moravian Skills (Heart Trust)
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