Eveisha Walker
Freeport,FL
Summary
Highly motivated employee with a strong desire to take on new challenges. Possesses a solid work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and quickly acquire new skills. Known for being a hardworking employee with excellent customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Home Care Provider
Mureen Matthews
Penn, PA
02.2024 - 06.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
Customer Care Representative
Teleproformance
Montego Bay, St James
10.2022 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Maintained high satisfaction score by consistently resolving first-call issues
Sales Representative
Singer Jamaica limited
Montego Bay, St .James
02.2019 - 03.2022
- Developed key customer relationships to increase sales
- Provided accurate sales insights based on latest data.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
Sales Associate
Tajie’s Hats and Variety Store
Kingston
04.2018 - 09.2019
- Provided answers to customer inquiries.
- Maintained warm interactions to accurately assess client needs.
- Answered incoming telephone calls to provide store, products and services information
Receptionist Assistant
Sunset Inn Hotel
Kingston
10.2017 - 11.2018
- Displayed professional standards at reception desk to impress visitors
- Handled diverse needs for clients in-person, by phone or through email
- Input new documents, expenses and orders into system for timely recordkeeping
Kitchen Assistant
Little Tokyo
Kingston
01.2016 - 12.2017
- Maintained cleanliness and organization of kitchen stations and storage areas
- Cleaned utensils, dishes and glasses for customer use
- Supported chefs in managing food preparation to achieve precise plating and presentation
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Peeled and cut fruit and vegetables to prepare for cooking or serving
Cashier And Server
Tarrant High School
Kingston
03.2017 - 10.2017
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
Floor Supervisor
Leckys Enterprise Limited
Kingston
03.2014 - 05.2016
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Delegated tasks appropriate to individual employees to provide development opportunities
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
Housekeeping Room Attendant
Beverly Cliff Hotel
Kingston
08.2011 - 11.2013
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Furnished guests with clean linens and supplied rooms with toiletries
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms
Education
CxC Grade 3 - Principle of Business
Mountain View Academic
Kingston, 207.2019
NNCTVET ( Certificate) - Housekeeping Room Attendant
Trinity Moravian Skills (Heart Trust)
Kingston, 1011.2016
Skills
- Customer Service
- Email Correspondence
- Documentation and Reporting
- Problem Resolution
- High-Energy Attitude
- Inbound and Outbound Calling
- Teamwork and Collaboration
- Understanding Customer Needs
- Cultural Awareness and Sensitivity
Timeline
Home Care Provider
Mureen Matthews
02.2024 - 06.2024
Customer Care Representative
Teleproformance
10.2022 - 08.2023
Sales Representative
Singer Jamaica limited
02.2019 - 03.2022
Sales Associate
Tajie’s Hats and Variety Store
04.2018 - 09.2019
Receptionist Assistant
Sunset Inn Hotel
10.2017 - 11.2018
Cashier And Server
Tarrant High School
03.2017 - 10.2017
Kitchen Assistant
Little Tokyo
01.2016 - 12.2017
Floor Supervisor
Leckys Enterprise Limited
03.2014 - 05.2016
Housekeeping Room Attendant
Beverly Cliff Hotel
08.2011 - 11.2013
CxC Grade 3 - Principle of Business
Mountain View Academic
NNCTVET ( Certificate) - Housekeeping Room Attendant
Trinity Moravian Skills (Heart Trust)