Delivery driver with extensive experience at Uber, focusing on route optimization and customer service. Improved delivery efficiency while maintaining vehicle safety and achieving high client satisfaction. Strong problem-solving and communication skills led to timely and accurate deliveries. Committed to operational excellence and adapting to new challenges in fast-paced environments.
Hi, I’m
Evelania Hicks
San Diego,CA
Summary
Overview
17
years of professional experience
Work History
UberSan Diego, CA
Delivery Driver , Personal Shopper
02.2019 - 11.2023
Job overview
- Received daily delivery instructions and route assignments from dispatch for effective execution.
- Inspected delivery vehicle to ensure safety and performance before each trip.
- Utilized GPS and maps to optimize route planning for efficiency.
- Cleaned interior and exterior of delivery vehicle at end of shifts as needed.
- Wrote receipts for loads picked up, collecting payment for goods and delivery charges.
- Maintained gas, oil, and water levels through regular vehicle inspections.
- Identified mechanical issues, performed basic repairs, and coordinated maintenance needs.
- Communicated with dispatch regarding delays or issues encountered on routes.
InstacartSan Diego, CA
Delivery Driver , Personal Shopper
02.2019 - 09.2023
Job overview
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance before each trip.
- Utilized GPS and maps for efficient route planning, enhancing delivery efficiency.
- Grouped deliveries by designated areas to maintain optimal delivery times.
- Verified accuracy of loaded items against shipping documents prior to departure.
- Delivered rush merchandise within tight schedules to meet customer targets.
- Reported mechanical issues with delivery vehicle promptly to supervisor.
- Loaded and unloaded vehicles at distribution center and delivery locations.
WalmartSan Diego, CA
Personal Shopper
11.2022 - 04.2023
Job overview
- Cultivated relationships with loyal shoppers through personalized shopping experiences.
- Managed multiple clients while upholding high service standards and privacy protocols.
- Bagged groceries meticulously, ensuring product integrity and maintaining appropriate temperatures for perishables.
- Monitored inventory levels and restocked items to optimize availability.
- Provided comprehensive assistance to customers during merchandise selection and purchase completion.
- Greeted customers, addressing inquiries regarding products and services promptly.
- Organized clothing racks, shelves, and displays by size, color, and style for improved accessibility.
- Maintained a well-stocked sales floor with latest merchandise to maximize sales revenue.
Harmonium Inc,San Diego, CA
Prime Time Assistant Supervisor
08.2014 - 03.2020
Job overview
- Implemented new operational procedures to enhance efficiency across operations.
- Oversaw employee supervision with emphasis on client satisfaction and contract management.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Scheduled employee work hours based on traffic patterns to optimize staffing levels.
- Maintained attendance records and performance reviews for compliance and improvement purposes.
- Planned and led team meetings to communicate priorities and review business outcomes.
- Delegated tasks to staff, establishing clear priorities and objectives for success.
- Inspected premises regularly to identify hazards and maintenance requirements.
Jackie Robinson YMCASan Diego, CA
Youth Leader
09.2006 - 07.2012
Job overview
- Advocated for youth needs and interests within organization and community.
- Organized outings and activities to foster Christian fellowship among youth.
- Built partnerships with organizations to raise awareness on important youth issues.
- Developed engaging programs to enhance social, emotional, and physical skills of youth.
- Secured sponsorships and donations to fund youth programs and special events.
- Guided clients through transitions to independent living in community settings.
- Established effective communication channels with parents to ensure alignment on youth goals.
- Implemented behavior management techniques to address negative participant behaviors.
Education
Patrick Henry High SchoolSan Diego, CA
High School Diploma
07-1995
University Overview
Grossmont CollegeEl Cajon, CA
from Child Development
University Overview
Skills
- Route optimization and planning
- Vehicle inspection and maintenance
- Inventory management
- Customer service and interaction
- Payment processing
- Delivery accuracy
- Package handling
- Problem solving
- Time management
- Physical lifting (up to 80 pounds)
- Effective communication
- Reliability
- Youth program development
- Event planning
- Behavior management
- Team leadership
- Conflict resolution
- Emotional support
- Family dynamics
- Academic support
- Organizational skills
- First aid certification
- Multitasking abilities
- Cultural history awareness
- Policy compliance
- Youth mentoring and activity planning
- Small group facilitation
References
References
References available upon request.Timeline
Personal Shopper
Walmart
11.2022 - 04.2023
Delivery Driver , Personal Shopper
Uber
02.2019 - 11.2023
Delivery Driver , Personal Shopper
Instacart
02.2019 - 09.2023
Prime Time Assistant Supervisor
Harmonium Inc,
08.2014 - 03.2020
Youth Leader
Jackie Robinson YMCA
09.2006 - 07.2012
Patrick Henry High School
High School Diploma
Grossmont College
from Child Development
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