Eveleana Renee Barnes
Largo,FL
Summary
Dear Management, I read and am interested about your Senior Key Account Manager position. Please accept this letter and the enclosed resume as my application for this position. To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
1
1
year of professional experience
Work History
Key Account Manager
Airgas Retail Solutions
04.2022 - Current
- Built also maintained strong client relationships to drive business growth.
- Developed thorough understanding of customers needs as well as requirements to prepare customized solutions.
- Coordinate with key stakeholders to understand customer needs and develop action plans.
- Performed effectively in self-directed work environment, managing day-to-day operations and account decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Selected for 6 weeks Six Sigma course and received certification on accurate steps to go about process improvement.
- Crossed trained, currently back up for 6 strategic accounts in, Key Accounts Department.
Customer Service
Airgas Retail Solutions
- Repersenative/CSR 4
- Navigate order Apps to place customers orders
- Opening up a ticket for any customers request for assistance, ETA Requests, parts, orders, or issue
- Worked with the Customers Support team to process orders for Esprigas
- Worked hand in hand with Airgas branches to ensure that customer's orders are properly placed and delivered in a timely manner
- Worked with other departments to resolve internal and external customer issues
- New Hire/Mass Upload Trainer
- Ensure that process and training materials for new members of the department are available and up to date
- Use problem solving skills on a daily basis to bring resolution for customer care
- Know how to navigate through SAP and CU to look up customer information
- Assist with EZGaz ordering & troubleshooting calls
- Daily case creation through Salesforce, setting task and ensuring follow ups are completed
- As a CS4 I assist management as a Team Lead would- Review Salesforce cases, assist with escalation calls while ensuring a resolution has been provided
- Act as back up when direct manager is out of the office
- Worked on any delivery blocks that are in the system to completion
- Assigned to campaigns to consolidate and close older open orders.
Nuview Marketing, Call Center Repersenative
01.2017
- Worked in a high-volume inbound and out out call center as an enrollment specialist making and receiving up to 300 calls perday
- Sold electricity and gas services to customers over the phone
- Educated clients on service offered free of charge by
- Residents Energy
- Helped motivate owners to protect their budget using their free program
- Managed customer accounts, performed customer verification and processed orders/requests.
Education
High School Diploma -
Stepping Stones
Tampa FloridaSkills
- Mentor/Coaching
- Process writer
- Proficient in Microsoft Office
- Proficient in Google Applications
- Team Player
- Researcher
- Problem Solving
- Decision Making Projects
- Assisted with Ezgaz equipment provisioning back in 2018
- Certified in process improvement
- Conflict Resolution Techniques
- Escalation Management
- Customer Relationships
Timeline
Key Account Manager
Airgas Retail Solutions
04.2022 - Current
Nuview Marketing, Call Center Repersenative
01.2017
Customer Service
Airgas Retail Solutions
High School Diploma -
Stepping Stones
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