Eveleana Renee Barnes
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Key Account Manager
Airgas
Largo, Florida
07.2023 - Current
- Partner with leadership on end-to-end talent development, from conducting candidate interviews to co-developing comprehensive onboarding curricula and training documentation.
- Mentor and coach team members weekly on advanced account strategies to elevate execution standards.
- Serve as primary escalation point for Key account managers, providing guidance to resolve client challenges.
- Led cross-functional teams to mitigate account delivery risks and address operational gaps.
- Oversee complex account rollouts and EDI integration, establishing standardized data protocols that accelerate order fulfillment and minimize operational errors.
- Spearhead root cause analysis for critical EDI transaction failures, partnering with technical teams to implement workflow optimizations that improve data integrity and system reliability.
- Coach peers on SAP and data analytics, enhancing cross-departmental technical capabilities.
- Transform weekly SAP data extracts through Excel into interactive Power BI dashboards, enhancing ARS delivery metrics and regional visibility.
- Orchestrate biweekly account management calls with the team to escalate aging orders, align internal partners, and streamline workflows to improve delivery timelines.
Key Account Manager
Airgas Retail Solutions
04.2022 - Current
- Built also maintained strong client relationships to drive business growth.
- Developed thorough understanding of customers' needs as well as requirements to prepare customized solutions.
- Coordinate with key stakeholders to understand customer needs and develop action plans.
- Performed effectively in self-directed work environment, managing day-to-day operations and account decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Selected for 6 weeks Six Sigma course and received certification on accurate steps to go about process improvement.
- Crossed trained, currently back up for 6 strategic accounts in, Key Accounts Department.
Customer Service Representative
Airgas Retail Solutions
04.2017 - 04.2022
- Repersenative/CSR 4
- Navigate order Apps to place customers orders
- Opening up a ticket for any customers request for assistance, ETA Requests, parts, orders, or issue
- Worked with the Customers Support team to process orders for Esprigas
- Worked hand in hand with Airgas branches to ensure that customer's orders are properly placed and delivered in a timely manner
- Worked with other departments to resolve internal and external customer issues
- New Hire/Mass Upload Trainer
- Ensure that process and training materials for new members of the department are available and up to date
- Use problem solving skills on a daily basis to bring resolution for customer care
- Know how to navigate through SAP and CU to look up customer information
- Assist with EZGaz ordering & troubleshooting calls
- Daily case creation through Salesforce, setting task and ensuring follow-ups are completed
- As a CS4 I assist management as a Team Lead would- Review Salesforce cases, assist with escalation calls while ensuring a resolution has been provided
- Act as back up when direct manager is out of the office
- Worked on any delivery blocks that are in the system to completion
- Assigned to campaigns to consolidate and close older open orders.
Education
High School Diploma -
Stepping Stones
Tampa FloridaSkills
- Leadership
- Operations
- Strategic Planning
- Project Management
- Process Improvement
- SOP Authoring
- Logistics
- SAP (Super User)
- EDI
- Data Analytics
- Troubleshooting
- Escalation Management
- Conflict Resolution
- Relationship Management
- Cross-Functional Collaboration
- Mentoring
- Decision-Making
- Microsoft Office
- Google Workspace
- Data Analysis & Visualization
Certification
- Yellow Belt certification - Process improvement
Timeline
Executive Key Account Manager
Airgas
07.2023 - Current
Key Account Manager
Airgas Retail Solutions
04.2022 - Current
Customer Service Representative
Airgas Retail Solutions
04.2017 - 04.2022
High School Diploma -
Stepping Stones