Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelia Abeja

Houston,TX

Summary

Highly-qualified Housekeeper offering years of hospitality experience. Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

23
23
years of professional experience

Work History

Lead Housekeeping Supervisor

Compass Group
06.2020 - 04.2022
  • Contributed to revenue generation by identifying up-sell opportunities and promoting additional hotel services to guests.
  • Oversaw the successful execution of deep-cleaning projects on time while minimizing disruption to hotel operations.
  • Optimized scheduling processes for better resource allocation, leading to improved staff efficiency and reduced labor costs.
  • Enhanced team communication and collaboration by conducting regular meetings and providing clear expectations for each team member.
  • Played an active role in employee development by providing ongoing coaching, mentoring, and support to enhance overall team performance.
  • Developed training programs for new hires, ensuring they were equipped with the necessary skills to perform their duties effectively.
  • Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth.
  • Implemented environmentally friendly cleaning practices, reducing the environmental impact of operations while maintaining high-quality standards.
  • Implemented quality control measures to ensure consistent adherence to company standards and maintain a high level of guest satisfaction.
  • Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for guests and employees.
  • Collaborated with other departments to address guest concerns efficiently, enhancing overall customer experience at the hotel.
  • Maintained accurate inventory records of cleaning supplies, ordering additional stock as needed while staying within budget constraints.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Monitored staff performance and provided feedback to drive productivity.

Sales Associate

Ann Taylor Loft
09.2005 - 04.2007
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Housekeeping

Sanitors Inc
09.1999 - 07.2002
  • Assisted in streamlining housekeeping processes for increased efficiency during daily tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
  • Liaised with housekeeping department to ensure seamless room allocation during high-occupancy periods.
  • Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
  • Trained and assisted individuals with routine housekeeping tasks, meal preparation, dressing and personal hygiene.
  • Maintained a safe, clean, and healthy environment for clients by performing light housekeeping tasks.

Education

GED -

Colegio De Bachilleres
Mexico
06-1996

Skills

  • Housekeeping knowledge
  • Cleaning techniques
  • Room Inspections
  • Chemical Handling
  • Eco-friendly Practices
  • Employee Motivation
  • Cleaning practices
  • Dusting furniture
  • Department coordination
  • Customer Service
  • Sanitation Standards
  • Cleaning bathrooms
  • Quality Assurance

Languages

English
Full Professional

Timeline

Lead Housekeeping Supervisor

Compass Group
06.2020 - 04.2022

Sales Associate

Ann Taylor Loft
09.2005 - 04.2007

Housekeeping

Sanitors Inc
09.1999 - 07.2002

GED -

Colegio De Bachilleres

Similar Profiles

CREATE PROFILE
Evelia Abeja