Evelia A. Medina
San Diego,USA
Summary
Experienced in the field of health services, bringing wealth of expertise in case investigation, crisis intervention, and community support. Skill set includes proven track record in data collection, risk assessment, and enforcement of public safety protocols. Deep commitment to providing empathetic care and educational support, striving to make a positive impact on diverse communities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
San Diego LGBTQ Center
08.2024 - Current
- Assisted with community events set up, translating during events, influenced community engagement by responding to phone calls, voicemails and emails
- Utilized team management skills to promote a successful event and participation from the community
Case Investigator
Health & Human Services Agency
01.2020 - 12.2024
- Collected HIPPA protected information, assessed a person's symptoms, medical conditions, and possible exposure to prevent further spread of COVID-19 in San Diego County
- Empathetically supported communities with financial stipends, isolation accommodation arrangements, county school/work letters while enforcing public safety protocols
- Assisted by gathering confidential health information about a person's household, close contacts, and exposure risk to mitigate the spread while providing education, support, and referrals
- Administered a fast-paced daily call list of interviews, phone calls, voicemails and emails
- Primary responsibilities included answering case's questions/concerns, resource referrals, case's service requests during crisis intervention and safety protocols
- Conducted interviews with migrant, LGBTQ, HIV communities by providing excellent interpersonal communication skills and the ability to manage multiple tasks, proficiency with interpreter calls, and detailed notes
- Utilized proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook to manage case files and communicate effectively with the team as a Case Investigator
Tutor
Mathwiz
01.2017 - 12.2019
- Assisted children by tutoring them with a focus on math in the comfort of their homes
- Arranged goals for students, prepared individuals to excel and move to the next level
- Improved students' math skills while boosting performance in areas where they felt challenged
Caregiver
Heritage Senior Care
01.2016 - 12.2019
- Provided exceptional and compassionate care to elderly clients in the comfort of their homes
- Supported elderly people by preparing meals, household basic needs, driving to medical appointments, providing daily medications
- Assisted seniors by practicing cognitive memory skills, supervised exercise, and hygiene needs, and entertainment activities
Customer Representative
01.2019 - 09.2019
- Assisted with calling frequent voters, created flyers, door-knocking shift, influenced community engagement in district 3 to promote voter participation
- Executed core team work values from the campaign to improve voter participation
Resource Assistant
Women's Resource Center
08.2016 - 12.2016
- Provided crisis intervention and prevention to survivors of domestic violence, sexual assault response, safety planning, and transitional housing
- Implemented a safety plan for survivors to continue personal goals and assist with any current needs
Education
Bachelor of Arts - Political Science
California State University of San Marcos
San Marcos, CA12.2020
Bachelor of Arts - Sexuality and Gender Studies
California State University of San Marcos
San Marcos, CA06.2017
Skills
- Excel
- PowerPoint
- Teams
- Teamwork
- Outlook
- Microsoft
- Leadership
Languages
Spanish
Native or Bilingual
Certification
CPR and First Aid
Timeline
Customer Service Assistant
San Diego LGBTQ Center
08.2024 - Current
Case Investigator
Health & Human Services Agency
01.2020 - 12.2024
Customer Representative
01.2019 - 09.2019
Tutor
Mathwiz
01.2017 - 12.2019
Resource Assistant
Women's Resource Center
08.2016 - 12.2016
Caregiver
Heritage Senior Care
01.2016 - 12.2019
Bachelor of Arts - Sexuality and Gender Studies
California State University of San Marcos
Bachelor of Arts - Political Science
California State University of San Marcos
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