Evelia Garcia
Riverside
Summary
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Manager: Placement & Multi-Disciplinary Child Advocacy Team (MDCAT)
Riverside County Department of Social Services
03.2020 - Current
- Development and Management: Led the creation of a specialized region focusing on sexual abuse investigations
- Timely Response: Established protocols to provide immediate and skilled responses to sexual abuse allegations
- Trauma Minimization: Implemented strategies to reduce further trauma by limiting the number of interviews with affected children
- Process Effectiveness: Enhanced investigative and protective procedures through coordinated efforts
- Preventative Measures: Aimed to prevent abuse of other children and adolescents by identifying risk factors
- Access to Services: Facilitated connections to medical treatment, advocacy, and trauma counseling
Placement Manager
Riverside County Department of Social Services
03.2020 - Current
- Data Management: Collaborated with ICPC, Clearances, PMU, and CPU to develop data logs and track productivity
- Process Streamlining: Simplified the Rate Patches process by creating clear guidelines for rate determinations based on specific needs
- Communication Enhancement: Fostered open communication and better organization to understand provider needs, aiding in safe and proper child placements
- Stakeholder Collaboration: Actively participated in committees and groups to build strong internal and external relationships
- Placement Expansion: Worked with external stakeholders to increase safe placement options for youth
Social Service Supervisor II
Riverside County Department of Social Services
06.2015 - 03.2020
- Continuous Quality Improvement and Planning/Quality Improvement Unit
- Case Reviews: Conducted CFSRs on cases designated by the California Department of Social Services (CDSS)
- Stakeholder Interviews: Engaged with children, parents, resource families, social workers, supervisors, and collaterals to gather comprehensive information
- Documentation Analysis: Reviewed case files, court reports, service logs, health passports, and medical records
- Data Evaluation: Assessed data from interviews and files, reporting findings to CDSS using designated tools
- Quality Assurance Participation: Took part in state and federal-level reviews, consulting with CDSS on case findings
- Liaison Role: Served as a bridge between operational regions and the Quality Improvement unit, providing education on CFSRs and policy expectations
- Data Utilization: Analyzed quarterly feedback to present organizational outcomes in safety, permanency, and well-being
- Tool Development: Created a CFSR mock tool for case review preparation and standardized liaison processes
- Administrative Reporting: Prepared reviews and reports on referrals and cases for the Executive Team, evaluating policy effectiveness and casework practices
- Special Projects: Conducted intensive data evaluation and research on projects selected by leadership
- Policy Consultation: Worked with supervisory personnel to modify policies and programs, developing effective solutions
Program and Regional Management (PRM) Intern
Riverside County Children Services Division
09.2014 - 06.2015
- Data Collection and Analysis: Assisted with collecting and analyzing data for program accountability and evaluation
- Special Projects: Worked on child maltreatment reports, assessments of vulnerable infants, and wraparound program evaluations
- Record Review: Validated records and contributed to ensuring compliance with policies
Children’s Social Service Worker V
Riverside County Department of Social Services
04.2006 - 06.2015
- Emergency Response (2nd Shift, Metro, Command Post)
- Allegation Investigation: Investigated child abuse reports, assessing family risk and safety
- Safety Planning: Developed plans to address immediate safety needs, including child removal when necessary
- Law Enforcement Liaison: Worked with the Jurupa Valley Sheriff’s Station to build partnerships and improve collaboration
- Training Provision: Educated law enforcement on Child Protective Services protocols and regulations
- Staff Guidance: Provided training and support to new staff members
- Briefing Participation: Attended law enforcement briefings to enhance interagency coordination
- Continuing Services (Family Maintenance, Family Reunification, Permanent Placement)
- Case Management: Developed service delivery plans and provided ongoing support to families
- Client Assessment: Observed and addressed client needs through regular assessments
- Documentation: Maintained case records and prepared court reports with recommendations
- Team Collaboration: Participated in Team Decision Making meetings
- Professional Development: Attended ongoing training sessions to stay updated on best practices
Education
Master of Social Work (MSW) - Policy, Planning, and Administration
Loma Linda University
06.2015
Bachelor of Arts - Social Work
California State University, Los Angeles
09.2005
Skills
- Bilingual (Spanish)
- CWS/CMS
- Safe Measures
- Structured Decision Making (SDM)
- IS Consistency Committee member
- Co-Chair for the Supervisory Advisory Group (SAG)
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Project management
- Strategic development
Additional Information
Provided coverage for Command Post and Central Intake Center, supervising Intake Specialists and Social Service Practitioners during after-hours and holidays., Served as after-hours supervisor, managing high-risk referrals and approving appropriate response times., Actively involved in building partnerships with external stakeholders to enhance service delivery for children and families., Committed to utilizing a strength-based leadership style to motivate and develop staff effectively.
Certificationstrainings
- StrengthsFinder
- Strength Finder Gallup Q12 mean of 4.48
- Child and Family Services Reviews (CFSR) certification
- Quality Assurance Certification
- Safety Organized Practice (SOP)
- CDSS Quarterly Learning Collaborative
- PCWTA Supervisor core
Accomplishments
- Development and Management: Led the creation of a specialized region focusing on sexual abuse investigations.
- Timely Response: Established protocols to provide immediate and skilled responses to sexual abuse allegations.
- Trauma Minimization: Implemented strategies to reduce further trauma by limiting the number of interviews with affected children.
- Process Effectiveness: Enhanced investigative and protective procedures through coordinated efforts.
- Preventative Measures: Aimed to prevent abuse of other children and adolescents by identifying risk factors.
- Access to Services: Facilitated connections to medical treatment, advocacy, and trauma counseling.
Certification
- Data Management: Collaborated with ICPC, Clearances, PMU, and CPU to develop data logs and track productivity.
- Process Streamlining: Simplified the Rate Patches process by creating clear guidelines for rate determinations based on specific needs.
- Communication Enhancement: Fostered open communication and better organization to understand provider needs, aiding in safe and proper child placements.
- Stakeholder Collaboration: Actively participated in committees and groups to build strong internal and external relationships.
- Placement Expansion: Worked with external stakeholders to increase safe placement options for youth.
Languages
Spanish
Native or Bilingual
Software
Microsoft O365
SharePoint
CWS (Child Welfare System)
SafeMeasures
SDM - Strategic Decision Making
Adobe Acrobat Pro
SnagIt
Timeline
Regional Manager: Placement & Multi-Disciplinary Child Advocacy Team (MDCAT)
Riverside County Department of Social Services
03.2020 - Current
Placement Manager
Riverside County Department of Social Services
03.2020 - Current
Social Service Supervisor II
Riverside County Department of Social Services
06.2015 - 03.2020
Program and Regional Management (PRM) Intern
Riverside County Children Services Division
09.2014 - 06.2015
Children’s Social Service Worker V
Riverside County Department of Social Services
04.2006 - 06.2015
Bachelor of Arts - Social Work
California State University, Los Angeles
- Data Management: Collaborated with ICPC, Clearances, PMU, and CPU to develop data logs and track productivity.
- Process Streamlining: Simplified the Rate Patches process by creating clear guidelines for rate determinations based on specific needs.
- Communication Enhancement: Fostered open communication and better organization to understand provider needs, aiding in safe and proper child placements.
- Stakeholder Collaboration: Actively participated in committees and groups to build strong internal and external relationships.
- Placement Expansion: Worked with external stakeholders to increase safe placement options for youth.
Master of Social Work (MSW) - Policy, Planning, and Administration
Loma Linda University
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