Evelia Ibanez Ponce
Groveport,OH
Summary
Motivated and detail-oriented recent graduate of an accredited Dental Assisting program, equipped with hands-on training in chairside assisting, radiography, sterilization procedures, and patient care. Skilled in supporting dentists during a wide range of procedures and ensuring a comfortable and safe environment for patients. Known for a strong work ethic, excellent communication skills, and eagerness to learn and contribute as a valuable member of a dental team. Ready to apply clinical skills and passion for dental health in a fast-paced practice.
Overview
2
2
years of professional experience
Work History
Front Counter Crew Member
Chick-fil-A
Reynoldsburg, OH
01.2025 - Current
- Followed company guidelines for maintaining cleanliness standards at the front counter area.
- Responded promptly to customer complaints or concerns in a professional manner.
- Greeted customers in a friendly and professional manner.
- Processed returns and exchanges in accordance with company policy.
- Operated cash registers to process payments from customers.
- Greeted customers upon arrival and provided exceptional customer service.
- Organized the front counter area to ensure an efficient workflow.
- Communicated effectively with other staff members regarding customer service issues or operational problems.
- Adhered to all safety protocols while handling food products.
Front Counter Crew Member
Panda Express
Canal Winchester, OH
03.2023 - 12.2024
- Greeted customers in a friendly and professional manner.
- Operated cash registers to process payments from customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05-2025
High School Diploma -
Eastland-Fairfield Career Technical Schools
Groveport, OH05-2025
Skills
- Customer service and support
- Cash handling and billing
- Point of sale operation
- Time management
- Team collaboration
- Adaptability
- Dental terminology and materials
- Effective communication
- Problem solving
- Attention to detail
- Sterilization techniques and infection control
- Insurance billing and claims processing
- X-ray taking and radiography safety
- Dental procedure preparation and chairside assisting
- Office administration duties
- Electronic charting and dental software management
- Patient record maintenance and scheduling
- Knowledgeable in open dental
- Chair-side support
- Patient care excellence
Timeline
Front Counter Crew Member
Chick-fil-A
01.2025 - Current
Front Counter Crew Member
Panda Express
03.2023 - 12.2024
High School Diploma -
Groveport Madison High School
High School Diploma -
Eastland-Fairfield Career Technical Schools