Evelin Alvarez
Dallas,USA
Summary
Seeking a medical receptionist that utilizes my medical knowledge and experience with client/patient service.
A highly resourceful, energetic and competent bilingual medical receptionist with over four years of experience of providing the highest standard of patient administrative support. Possessing a proven ability to deal with all aspects of front office duties and able to handle competing demands professionally and efficiently.
Overview
15
15
years of professional experience
Work History
Medical Assistant/Receptionist
Interventional Spine & Pain
04.2019 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Office Assistant
Jay. Lifshen DPM, FACFAS
08.2012 - 04.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Receptionist
Willis L. Starnes M.D.
02.2009 - 08.2012
- Company Overview: Pediatrics 3626 N. MacArthur Blvd., #200 Irving, TX 75062 972-256-2028
- Answered phones, and took messages
- Collected visit fees from patients
- Registering patients verified data and assisted completing forms
- Arranged referrals and completed required referral paperwork
- Kept waiting rooms and work area clean
- Called patients to remind them about there upcoming appointment
- Checked in and out patients
- Filled charts and paper work
Education
PCI Medical Health Training Center
Dallas, TX01.2008
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James Madison High School
Dallas, TX01.2006
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Reminder calls
- Electronic medical records
- HIPAA guidelines
- Insurance verification
- Appointment management
- Paperwork coordination
- Appointment scheduling
- Inpatient care
- Medical charting
- Patient relations
- Payment collection
- Telephone etiquette
- Records management
- Appointment setting
- Records maintenance
- Referral verification
- Medical records management
- Account management
- Insurance claims
- EMR / EHR
- Medical office administration
- Medical billing
- Insurance verifications
- Co-payment collection
- Petty cash management
- Patient callbacks
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Cash handling
- Electronic health records
- Clinical documentation
- Flexible schedule
- Insurance authorizations
- Data entry
- Task prioritization
- Office management
- Self motivation
- Scheduling tests and procedures
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Interventional Spine & Pain
04.2019 - 03.2024
Medical Office Assistant
Jay. Lifshen DPM, FACFAS
08.2012 - 04.2019
Medical Receptionist
Willis L. Starnes M.D.
02.2009 - 08.2012
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James Madison High School
PCI Medical Health Training Center
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