Evelin Castillo Nolberto
Pompano Beach,FL
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
22
22
years of professional experience
Work History
Sales Agent
Life Alert
01.2025 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
ACCOUNT MANAGER
LIFESKILL SOUTH FLORIDA
01.2024 - 01.2025
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed accounts for three locations with an average of 60 or more clients each for each center, ensuring timely communication and effective problem resolution.
- Communicated health insurance authorization results to clients and provided and collected estimated cost of service
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
PATIENT COORDINATOR
3T RADIOLOGY & RESEARCH
10.2022 - 01.2024
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
PRIOR AUTHORIZATION SPECIALIST
3T RADIOLOGY & RESEARCH
10.2022 - 01.2024
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures for MRI, CT and X-rays for the week over 200+ accounts for the week.
PROJECT COORDINATOR I
RANSTAND STAFFING
05.2022 - 08.2022
- Encourage members to utilize Community Connections Help Line (CCHL) as a resource guide for assistance
- HIPPA verified members through CCC, Virtual Health, TruCare and completed a needs assessment and Research proper organization based on member needs for English and Spanish speakers.
- Responded to requests for information on materials to inquiring parties.
PROJECT: OUR FLORIDA
APPLE ONE STAFFING
01.2022 - 04.2022
- Receive inbound and make outbound calls through Five9
- Troubleshoot and assist callers with their OurFlorida rental assistance application
- Provided callers with action steps to obtain desired results.
Virtual Assistant - Lymphedema Therapy Source
SELF-EMPLOYED
04.2019 - 03.2022
- Completed Contract
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Sales Assistant - NY Life Insurance Agent
SELF-EMPLOYED
11.2021 - 01.2022
- Completed Contracts
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Established rapport with customers using active listening and interpersonal skills.
Referral Coordinator
MYCARE MEDICAL
09.2020 - 08.2021
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Verified patient benefits through various insurance portals
- Created and maintained a list of in-network and out-of-network providers based on insurance plans
- Transcribed physician notes from IOS EHR to eClinicalWorks EHR
Sales Support Assistant - QP Repealestate
SELF-EMPLOYED
01.2018 - 08.2020
- Completed Contracts
Marketing Virtual Assistant - Dr.Scott Rayfield Chiropractic
SELF-EMPLOYED
02.2019 - 03.2019
- Completed Contracts
Patient Support
DR.MICHAEL RIDER CHIROPRACTOR
01.2018 - 01.2019
- Aided in developing and building patient experience with K-Laser and chiropractic experience
- Scheduled new patients for different types of services
- Analyzed patient data to develop techniques that would better the patient experience
- Created a safe space for patients to mourn the provider's passing.
Physician Network Management Assistant - Specialty Health Network
SELF-EMPLOYED
02.2017 - 11.2017
- Collaborated with consulting physicians regarding care of patients.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
Office Coordinator
NORTH TEXAS PRECISION PAIN CARE
02.2014 - 11.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Patient Advocate
ENVISION IMAGING
02.2012 - 07.2014
- Greeted patients and assisted in completing proper intake forms for exams.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
Executive Assistant
DR.VICKI SEIDMEYER FAMILY PRACTICE
07.2007 - 08.2013
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Data Entry
TEMPORARIES OF MCKINNEY
08.2006 - 05.2007
- Contributed to efficient office operations through accurate data entry tasks as required.
- Designed user-friendly interfaces, increasing productivity and reducing errors in data entry.
Various Roles
LIQUID CAPITAL
11.2005 - 07.2006
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
Teacher's Aide
EL CAJON VALLEY SCHOOL DISTRICT
10.2003 - 09.2005
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
Google Program Coordinator Certificate -
COURSERA
Volunteer- Image School At Broward
Coral Springs, FL10.2021
Professional Office Administration Certified -
GROSSMONT COLLEGE
EL CAJON, CA12.2003
Skills
- Medical Terminology
- Prior Authorization
- Medical Benefits Management
- Client Relationship Management
- Data analytics
- Phone system
- Jabber
- Vonage
- Five9
- EHR
- EClinicalWorks
- IPatient
- RIS
- EXA
- Problem-Solving
- Data Entry
- MS Office Suite
- Google Workspace
- Attention to detail
- Productivity and Efficiency Improvement
- Excellent communication skills
- Bilingual (Spanish)
- Self-motivated
- HIPPA knowledge
- OSHA knowledge
- Quality Assurance
- Fast learner
- Technical support
- Sales presentations
- Adaptability to change
Languages
Spanish
Timeline
Sales Agent
Life Alert
01.2025 - Current
ACCOUNT MANAGER
LIFESKILL SOUTH FLORIDA
01.2024 - 01.2025
PATIENT COORDINATOR
3T RADIOLOGY & RESEARCH
10.2022 - 01.2024
PRIOR AUTHORIZATION SPECIALIST
3T RADIOLOGY & RESEARCH
10.2022 - 01.2024
PROJECT COORDINATOR I
RANSTAND STAFFING
05.2022 - 08.2022
PROJECT: OUR FLORIDA
APPLE ONE STAFFING
01.2022 - 04.2022
Sales Assistant - NY Life Insurance Agent
SELF-EMPLOYED
11.2021 - 01.2022
Referral Coordinator
MYCARE MEDICAL
09.2020 - 08.2021
Virtual Assistant - Lymphedema Therapy Source
SELF-EMPLOYED
04.2019 - 03.2022
Marketing Virtual Assistant - Dr.Scott Rayfield Chiropractic
SELF-EMPLOYED
02.2019 - 03.2019
Sales Support Assistant - QP Repealestate
SELF-EMPLOYED
01.2018 - 08.2020
Patient Support
DR.MICHAEL RIDER CHIROPRACTOR
01.2018 - 01.2019
Physician Network Management Assistant - Specialty Health Network
SELF-EMPLOYED
02.2017 - 11.2017
Office Coordinator
NORTH TEXAS PRECISION PAIN CARE
02.2014 - 11.2017
Patient Advocate
ENVISION IMAGING
02.2012 - 07.2014
Executive Assistant
DR.VICKI SEIDMEYER FAMILY PRACTICE
07.2007 - 08.2013
Data Entry
TEMPORARIES OF MCKINNEY
08.2006 - 05.2007
Various Roles
LIQUID CAPITAL
11.2005 - 07.2006
Teacher's Aide
EL CAJON VALLEY SCHOOL DISTRICT
10.2003 - 09.2005
Google Program Coordinator Certificate -
COURSERA
Volunteer- Image School At Broward
Professional Office Administration Certified -
GROSSMONT COLLEGE
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