Evelin Cordova
Corpus Christi,TX
Summary
Dedicated Pharmacy technician with extensive history of excellent customer service. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Maxor Pharmacy
Corpus Christi, Texas
06.2024 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
PHARMACY MEMBERS SERVICE REPRESENTATIVE
Ascension
Austin, TX
09.2022 - Current
- Responsible for handling and reviewing insurance claims corresponding with agents and beneficiaries
- Research claims information in Facets database system in order to assist members with any and all questions regarding claims status
- Perform data entry, and record keeping to ensure client information is accurate and up to date
- Providing the highest level of customer service in order to solve any concerns and discrepancies as first point of contact
- Document, verify and prep claim information to be sent back for reprocessing
- Identifying, escalating priority issues and reporting to the high-level management
- Confirming eligibility and benefits for members and dependents
- Worked with coworkers to complete tasks.
PHARMACY CARE REPRESENTATIVE
HEB
Corpus Christi, TX
04.2009 - 03.2023
- Reviewed prescriptions for accuracy before providing them to customers ensuring that they received correct instructions on how to take their medications safely
- Maintained current knowledge of pharmacy laws, regulations and industry trends related to pharmacy operations
- Tracked each patient's medication history including allergies, adverse reactions and interactions between multiple medications
- Processed incoming telephone calls from patients regarding prescription refill requests, insurance authorizations and billing inquiries
- Managed inventory levels through ordering supplies as needed while monitoring expiration dates on products
- Participated in continuing education programs related to new developments in pharmaceuticals and medical equipment
- Engaged with customers by greeting them and offering assistance with products and services
- Registers sales on assigned cash register and provided friendly and efficient checkout service
Education
GED -
Del Mar College
Corpus Christi, TX05-2002
Skills
- Knowledge of pharmacy laws, regulations, and industry trends
- Prescription refill requests and insurance authorizations handling
- Continuing education in pharmaceuticals and medical equipment
- Health screener certification
- Spanish bilingual
Timeline
Pharmacy Technician
Maxor Pharmacy
06.2024 - Current
PHARMACY MEMBERS SERVICE REPRESENTATIVE
Ascension
09.2022 - Current
PHARMACY CARE REPRESENTATIVE
HEB
04.2009 - 03.2023
GED -
Del Mar College
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