Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Also highly proficient in three languages: English,Portuguese, and Spanish.
I was responsible for making various sandwiches in a high-paced volume setting. Sandwiches had to be made on time and correctly. I had to memorize the sandwiches by heart in order to deliver them. When I wasn't making the sandwiches, I was ringing up the orders at the cashier and bagging the sandwiches. Eventually, I became shift lead and had to close the shop, which included putting away the food in the fridge and any sanitation at the station. For example, mopping and cleaning the restrooms. It was really busy all day and i had to keep up with the flow in order to avoid back up. I Resolved customer complaints in a professional manner regarding sandwich styles they did or didn't prefer.