Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Evelin Esquivias

Evelin Esquivias

Compton ,CA

Summary

Dynamic and results-oriented professional with extensive experience at Restaurant, specializing in customer service and POS system proficiency. Demonstrated ability to enhance customer satisfaction and streamline transaction processes, contributing to increased sales and efficiency. Skilled in teamwork and collaboration, adept at leading by example to improve team morale and operational performance.

Overview

4
4
years of professional experience

Work History

Cashier Assistant

Restaurant
06.2021 - 12.2024
  • Processed returns and exchanges according to store policies.
  • Handled cash transactions and provided change to customers.
  • Bagged groceries and ensured items were packed properly.
  • Stocked shelves and replenished items as needed.
  • Met customer needs through polite, friendly and attentive service.
  • Scanned items quickly and accurately at checkout.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Collaborated with sales team to identify and promote high-demand products.
  • Updated product displays to attract customer attention and encourage purchases.
  • Assisted in inventory management, ensuring product availability and store neatness.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Ensured compliance with health and safety regulations, creating safe shopping environment.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
  • Assisted in training new hires, sharing best practices and company standards.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Reduced transaction errors by attentively scanning items and entering data.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Provided feedback to management on customer needs and operational improvements.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Conducted price checks for customers, facilitating smooth shopping experience.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.

Education

Centennial High School
Compton, CA
06.2024

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Cash handling expertise
  • Store cleaning
  • Product scanning
  • Basic math
  • Reliability and punctuality
  • Flexible schedule
  • Cash handling
  • Critical thinking
  • Professional appearance
  • Payment processing
  • Merchandise restocking
  • Relationship building
  • Front desk operations
  • Loyalty program promotion
  • Productivity standards
  • Till balancing
  • POS system operation
  • Financial reporting
  • Recordkeeping
  • Inventory support
  • Retail operations
  • Preparing bank deposits
  • POS system proficiency
  • Accounts receivable
  • Line management
  • Financial records management
  • Mail processing
  • Accounts payable
  • Inventory processes
  • Drawer balancing
  • POS systems
  • Upselling strategies
  • Cross-selling techniques
  • Monthly closing process
  • Upselling
  • Reporting and metrics
  • Friendly and outgoing
  • Loading and unloading
  • Verbal and written communication
  • Promotional awareness
  • Recovery management
  • Cashier team support
  • Order packing
  • Metric tracking
  • Cart return
  • Grocery bagging
  • Shrink control
  • Shelf facing
  • Safety initiatives
  • Product recovery
  • Honest and dependable
  • Customer assistance
  • Adaptable and flexible
  • Active listening
  • Reliable and responsible
  • Cleaning and sanitizing
  • Cooperative attitude
  • Product restocking
  • Cash register operations
  • Payment collection
  • Cash management
  • Order taking
  • Team collaboration
  • Issue resolution
  • Cash handling and management
  • Cash register operation
  • Refunds and exchanges
  • Inventory stocking
  • Currency counting
  • ID verification
  • Team leadership
  • Basic mathematics
  • Customer relations
  • Microsoft office
  • Merchandise packaging
  • Creative thinking
  • Work task prioritization
  • Credits and refunds
  • Analytical thinking
  • Service minded
  • Price verification
  • Identification checks
  • Gift wrapping
  • Employee training
  • Return and exchange processing
  • Customer transactions
  • Security monitoring
  • Training and mentoring
  • Price identification
  • Staff supervision
  • Social perception
  • Coin and currency counting
  • Total payment calculation
  • Wire transfers
  • Bank deposits
  • Account invoicing

Languages

English and Spanish
Native or Bilingual

Timeline

Cashier Assistant

Restaurant
06.2021 - 12.2024

Centennial High School
Evelin Esquivias