Evelin Fonseca Rocha
San Antonio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and motivate team members to new levels of excellence. Accomplished multitasker with disciplined approach.
Overview
4
4
years of professional experience
Work History
Concessions Supervisor
The RK Group
09.2021 - Current
- Evaluated employee performance regularly, providing constructive feedback to aid in personal development and enhance productivity.
- Performed cashier duties accurately when required, processing transactions quickly without compromising customer experience.
- Implemented effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss.
- Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
Restaurant Manager
Pancho Villas Mexican Restaurant
09.2020 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed timekeeping and paperwork for new hires and terminations.
Front Desk Receptionist
Mercury Hotels
12.2019 - 04.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Managed phone lines efficiently to respond to inquiries and direct calls appropriately to correct departments while providing courteous assistance when necessary.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio06.2017
Skills
- Employee Training
- Customer Service
- Critical Thinking
- Team Collaboration
- Cash Handling
- Microsoft Excel
- Staff Management
- Problem-solving skills
- Appointment Scheduling
- Verbal and written communication
- Office Organization
- Hospitality services
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Concessions Supervisor
The RK Group
09.2021 - Current
Restaurant Manager
Pancho Villas Mexican Restaurant
09.2020 - 07.2021
Front Desk Receptionist
Mercury Hotels
12.2019 - 04.2020
High School Diploma -
Thomas Jefferson High School
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