Evelin Guevara
Dallas,TX
Summary
Bilingual seeking a full-time position in a office/ Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Leasing position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
801 Lasco
09.2023 - 12.2023
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Leasing Agent
AssetLiving
09.2021 - 03.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Sterling Personnel
Leasing Consultants
10.2020 - 03.2023
- Maintained accurate records of safety-related incidents, allowing for data-driven improvements in future prevention efforts.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
Call center
NTTA
02.2018 - 08.2021
- Coordinated outside service calls with specific vendors.
- Maintained and updated records, reports, files and communication information.
- Researched and answered customer work order status inquiries.
- Dispatched technicians to perform reactive maintenance work.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Medical assistant
Ellis County Medical Associates
02.2016 - 06.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
4 U -
Training Academy, Assistant
Private School New Beginnings Christian Academy
High School Diploma - undefined
Skills
- Vision Test
- Taking vital signs
- Administering Injections
- Tenant Screening
- Till Counting
- Problem-Solving Skills
- Call Volume Analysis
- Account Updating
Fair Housing Regulations
Customer Service
Fair housing policies
Customer service expertise
Lease Agreements
Phone and Email Etiquette
Leasing and sales
Application processing
Telephone and email etiquette
Sales Techniques
Property Tours
Unit inspection
Lease Renewals
Leasing Terms and Specifications
Administrative Support
Basic Mathematics
Resident Retention Programs
Customer service-focused
Social Media Engagement
Certification
Schedule Appointments
Insurance Verification
CalCustomerl Center inbound Calls
CERTIFICATIONS
CPR certified
Timeline
Leasing Consultant
801 Lasco
09.2023 - 12.2023
Leasing Agent
AssetLiving
09.2021 - 03.2023
Sterling Personnel
Leasing Consultants
10.2020 - 03.2023
Call center
NTTA
02.2018 - 08.2021
Medical assistant
Ellis County Medical Associates
02.2016 - 06.2016
High School Diploma - undefined
4 U -
Training Academy, Assistant
Private School New Beginnings Christian Academy
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