Evelin Lopez Crispin
Edinburg,Texas
Summary
Proven achiever with extensive experience in customer service and bilingual communication, notably at Maximus, where I consistently exceeded performance metrics. Demonstrated proficiency in data entry and a commendable ability to resolve complex issues through effective problem-solving and active listening. Skilled in fostering teamwork and collaboration, I bring a friendly, positive attitude to every professional setting.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
RDA
Zoo Dental
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Bilingual CSR
Maximus
12.2022 - 04.2024
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele.
- Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of state benefits and regulations.
Answering Service Operator
AnsweOne
01.2022 - 11.2022
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collaborated with supervisors on continuous improvement initiatives to optimize service delivery processes.
- Maintained high level of customer service through friendly and polite demeanor.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
Education
Some College (No Degree) - Dental Assisting
The College of Health Care Professions
McAllen, TX 06.2023 - 06.2024
High School Diploma -
PSJA SW Early College High School
Pharr06.2019
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Customer communications
Professionalism and Courtesy
Data entry proficiency
Typing Speed
Fluent Bilingualism
Call center experience
Active Listening
Computer Proficiency
Languages
Spanish
Full Professional
Timeline
RDA
Zoo Dental
06.2024 - Current
Some College (No Degree) - Dental Assisting
The College of Health Care Professions
06.2023 - 06.2024
Bilingual CSR
Maximus
12.2022 - 04.2024
Answering Service Operator
AnsweOne
01.2022 - 11.2022
High School Diploma -
PSJA SW Early College High School
Similar Profiles
NICOLE JACOBNICOLE JACOB
Team Member at The Zoo Cafe, Adelaide ZooTeam Member at The Zoo Cafe, Adelaide Zoo
Tyler WellsTyler Wells
Los Angeles Zoo- Student Intern at Los Angeles Zoo - Through Zoo Magnet High SchoolLos Angeles Zoo- Student Intern at Los Angeles Zoo - Through Zoo Magnet High School
Johanna NashJohanna Nash
Zoo Teen Volunteer at Heritage Park Zoo — ZooZoo Teen Volunteer at Heritage Park Zoo — Zoo
Marlen CruzMarlen Cruz
Sargeant of Correction at Texas Department Of Criminal JusticeSargeant of Correction at Texas Department Of Criminal Justice
Edgar GarciaEdgar Garcia
Sales Associate at Juniors SupermarketSales Associate at Juniors Supermarket