Evelin Marquez
Las Vegas
Summary
Experienced with complex legal research and case management. Utilizes comprehensive legal analysis to achieve favorable outcomes. Track record of successful negotiation and client representation in high-stakes matters.
Overview
5
5
years of professional experience
Work History
Facilitator
MoveDocs
02.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Managed multiple tasks simultaneously without compromising the quality of work, ensuring that all deadlines were met consistently.
Front Desk Lead
SimonMed Imaging
12.2020 - 02.2022
- Maintained a high level of professionalism with clients, ensuring their needs were met in a timely manner.
- Enhanced client satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Trained new front desk employees, fostering a team environment and ensuring consistent service quality for clients.
- Implemented a comprehensive record-keeping system for all legal documents, ensuring easy accessibility for authorized personnel.
- Improved customer retention rates by skillfully diffusing difficult situations through empathetic listening and effective problem-solving techniques.
Front Desk/Assistant
Law Office Of David E. Walters
01.2020 - 12.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and law firm operations.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Skills
- Problem-solving
- Time management
- Case management
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Facilitator
MoveDocs
02.2022 - Current
Front Desk Lead
SimonMed Imaging
12.2020 - 02.2022
Front Desk/Assistant
Law Office Of David E. Walters
01.2020 - 12.2020
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