Evelin Ochoa
Concord,CA
Summary
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Experienced with training and developing restaurant staff to deliver exceptional service. Utilizes effective training techniques to enhance team performance and ensure consistent service quality. Knowledge of hospitality standards and track record of fostering collaborative and adaptable work environment.
Overview
8
8
years of professional experience
Work History
Server Trainer /General Kitchen Worker
Pacific Catch
09.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Contributed to improved overall kitchen performance by implementing effective time management strategies during busy shifts.
- Supported chefs by performing various prep tasks, enabling them to focus on complex dishes.
- Maintained high standards of cleanliness, contributing to a safe and sanitary work environment.
Dental Assistant
Macias And Crespo Dental
02.2018 - 12.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Cashier
El Molino Market
01.2017 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Concord High
Concord, CA08-2019
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer /General Kitchen Worker
Pacific Catch
09.2022 - Current
Dental Assistant
Macias And Crespo Dental
02.2018 - 12.2021
Cashier
El Molino Market
01.2017 - 05.2021
High School Diploma -
Concord High
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