Evelin Ontiveros
Leander
Summary
Highly motivated individual with a passion for delivering excellent customer service. Strong problem-solving, management, and communication skills. Eager to leverage these abilities in an entry-level position at a forward-thinking company. Committed to providing exceptional service and ensuring customer satisfaction. Strive to contribute to the success of the organization by utilizing versatile skill set and dedication to delivering top-notch results.
Overview
2026
2026
years of professional experience
Work History
Package Handler
FedEx
01.2025 - 03.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Collection Specialist
Aubrey Antoneese
10.2024 - 01.2025
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Trained new team members on scripts, company services, and collection strategies.
Phlebotomist
Grifols Biomat USA
12 2020 - 10.2024
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Don chen
01 2016 - 12 2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
South Garland High School
600 Colonel Dr, Garland, TX 7504306.2019
Skills
- Blood specimen storage
- Measuring vital statistics
- Venipuncture
- Time management
- Sample and specimen collection
- Staff Management
- Lab saftey
- BLS w/ LED Training
Languages
Spanish
Full Professional
Personal Information
Name & contact
Timeline
Package Handler
FedEx
01.2025 - 03.2025
Collection Specialist
Aubrey Antoneese
10.2024 - 01.2025
South Garland High School
Phlebotomist
Grifols Biomat USA
12 2020 - 10.2024
Cashier
Don chen
01 2016 - 12 2020
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