Evelin Pineda
Frostproof,FL
Summary
Results-oriented individual dedicated to creating an inclusive and empowering workplace. Demonstrated success in relationship-building with diverse colleagues and clients in rapidly changing environments. Focused on leveraging teamwork to achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Eye Specialists of Mid-Florida
Lake Wales, FL
06.2024 - Current
- Streamlined patient services to ensure effective collaboration and care delivery across diverse teams of optical professionals.
- Coordinated team schedules to maximize resource allocation and ensure timely patient service delivery.
- Mediated disputes efficiently, ensuring a harmonious workplace and strengthening team relationships.
- Developed and executed quality assurance initiatives to enhance patient care quality and meet regulatory compliance requirements.
- Implemented training programs focused on best practices and protocols to strengthen staff capabilities and drive team performance improvements.
- Oversaw a diverse team in reaching operational targets, enhancing a culture of teamwork and responsibility.
- Coordinated coverage for all positions during the day to maintain high standards of patient care and streamline operations.
Operations Manager
Aramark
Winter Haven, FL
01.2023 - 05.2024
- Analyzed and refined stock management procedures through effective inventory control measures.
- Administered budgets to ensure effective utilization of financial resources.
- Developed and implemented training programs focused on proper protocols and procedures to improve overall staff performance.
- Maintained cleanliness and functionality of workspace through systematic facility upkeep and repair tasks.
Area Manager
Merlin Entertainments
Winter Haven, FL
10.2021 - 01.2023
- Facilitated staff training sessions to enhance team knowledge and improve patient care practices.
- Led operational management across multiple attractions, ensuring adherence to safety and quality standards.
- Developed and implemented strategic initiatives to enhance guest experiences and operational efficiency.
- Mentored and trained team members, fostering a culture of continuous improvement and high performance.
- Collaborated with cross-functional teams to streamline processes, reducing wait times and improving service delivery.
- Conducted regular audits of operations, implementing corrective actions to ensure compliance with company policies and procedures.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Hotel Assistant Manager
Merlin
Winter Haven, FL
02.2017 - 10.2021
- Led a team of 60+ employees to exceed sales targets and drive profitability.
- Developed and implemented strategic plans to increase market share and brand awareness.
- Managed budget and expenses to optimize resources and control costs effectively.
- Fostered strong relationships with key directors to drive business growth and success.
- Trained junior staff on hotel policies, customer service techniques, and software systems.
- Monitored inventory levels of supplies, ensuring availability for daily operations without overstocking.
- Analyzed guest feedback to identify areas for service improvement and implement changes accordingly.
- Supported event planning efforts for conferences, weddings, and other social gatherings held at the hotel premises.
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
- Coordinated with various departments to maintain seamless communication and resolve any operational issues.
Team Leader
Merlin Entertainments
Winter Haven, FL
06.2011 - 10.2021
- Managed team of 40+employees, responsible for scheduling, training, and performance evaluations.
- Oversaw multiple store locations, ensuring consistent operations and adherence to company standards.
- Developed and implemented strategies to improve sales and customer service satisfaction levels.
- Conducted regular store visits to provide support, guidance, and address any operational issues.
- Managed operations, including staff scheduling and guest services, to ensure smooth operation.
- Conducted training sessions for new employees to uphold high standards of customer service.
- Implemented strategic plans to increase and improve guest satisfaction.
- Resolved guest complaints promptly and professionally to maintain positive reputation.
- Managed team of 40+ staff to provide exceptional service in restaurant environment
- Trained staff in liquor laws, safety procedures, and customer service standards
- Oversaw daily operations including inventory management, scheduling, and problem resolution
- Implemented new menu items and promotions to increase customer satisfaction and revenue
- Led team of 25 in delivering exceptional guest experiences and operational efficiency
- Implemented training programs to enhance staff performance and customer service skills
- Developed strategic initiatives to boost visitor engagement and satisfaction metrics
- Fostered a culture of safety, ensuring compliance with health regulations and operational standards
- Mentored junior team members, facilitating professional growth and leadership development
- Coordinated special events, enhancing brand visibility and fostering community partnerships
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Associate of Applied Science - Nursing
South Florida State College
Avon Park, FL01.2009
High school diploma -
Frostproof Middle/Senior High School
Frostproof, FL01.2007
Skills
- Bilingual
- Customer Retention
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Inventory control
- Schedule development
- Inventory oversight
Certification
Drivers License
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Eye Specialists of Mid-Florida
06.2024 - Current
Operations Manager
Aramark
01.2023 - 05.2024
Area Manager
Merlin Entertainments
10.2021 - 01.2023
Hotel Assistant Manager
Merlin
02.2017 - 10.2021
Team Leader
Merlin Entertainments
06.2011 - 10.2021
Associate of Applied Science - Nursing
South Florida State College
High school diploma -
Frostproof Middle/Senior High School