Evelin Ramos
Santa Ana,CA
Overview
8
8
years of professional experience
Work History
Family Service Technician
Orange County Department Of Education, OCDE
10.2023 - Current
- Assisted families with eligibility and enrollment process for subsidized childcare.
- Assisted families with applying, interpreting, and explaining subsidized child care/alternative payment program requirements, policies, and procedures.
- Performed technical and administrative support duties in provision of program services
- Served as resource person for participant families, conducted screening, enrollment, and/or orientation sessions for participants
Enrollment & Match Specialist
Big Brothers Big Sisters
11.2021 - 10.2023
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of program.
- Interviewed children, families and volunteers and documented each individuals cases.
- Communicated effectively via telephone, email and in person with prospective customers.
Family Advocate
Women And Children's Crisis Shelter
04.2020 - 11.2021
- Interviewed individuals and families to assess needs and provide additional information through domestic violence hotline.
- Conducted daily assessments and intakes of families fleeing domestic violence.
- Documented data and completed accurate updates to case records, while building solid and trusting relationships with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Provided case management to families during the duration fo their stay
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals
Shift Supervisor
Wedge Burger
01.2017 - 05.2020
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Managed one small team consisting of 8 employers per shift to deliver positive results to customers.
On-Site Coordinator
MIKA CDC
01.2016 - 01.2017
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Assisted children K-6th grade in small groups of individuals to help master assignments and reinforce learning concepts.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Prepared after-school enrichment activities for children to encourage student participation
Education
Bachelor of Arts - History And Political Science
Vanguard University of Southern California
Costa Mesa, CA05.2021
High School Diploma -
Newport Harbor High School
Costa Mesa, CA06.2018
Skills
- Language: Spanish (Native Speaker)
- Case Management
- Family Needs Assessments
- Volunteer Management
Timeline
Family Service Technician
Orange County Department Of Education, OCDE
10.2023 - Current
Enrollment & Match Specialist
Big Brothers Big Sisters
11.2021 - 10.2023
Family Advocate
Women And Children's Crisis Shelter
04.2020 - 11.2021
Shift Supervisor
Wedge Burger
01.2017 - 05.2020
On-Site Coordinator
MIKA CDC
01.2016 - 01.2017
Bachelor of Arts - History And Political Science
Vanguard University of Southern California
High School Diploma -
Newport Harbor High School
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