Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Barista
Evelin Rivera

Evelin Rivera

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Care Coordinator

DaVita
03.2022 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed 150 patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Answered customer questions via telephone, email or in person.
  • Interacted with team members across departments to research and resolve customer issues.
  • Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
  • Provided information and referrals to community partners and other treatment providers.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with approximately 50 customers daily, about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.

Administrative Assistant

Fresenius Dialysis
04.2021 - 09.2021
  • Answered amulti-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Greeted patients and provided required paperwork to facilitate services.
  • Generated reports and logged patient information for reliable records.
  • Provided educational documents and pamphlets to patients.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Administrative Assistant

SNG Dialysis
01.2013 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed clerical duties and tasks for clinic administration.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

No Degree - Medical Assistant

Sanford-Brown College - Houston
Houston, TX
05.2012

Skills

  • Client Service
  • Health Records Management
  • Multitasking Abilities
  • Organization and Time Management
  • Explaining Patient Benefits
  • Patient Registration
  • Comfort with Technology and Databases
  • Multi-Line Phone Systems
  • Customer and Client Relations
  • Interpretation and Translation Services

Languages

Spanish
Native or Bilingual

Timeline

Care Coordinator

DaVita
03.2022 - Current

Administrative Assistant

Fresenius Dialysis
04.2021 - 09.2021

Administrative Assistant

SNG Dialysis
01.2013 - 04.2021

No Degree - Medical Assistant

Sanford-Brown College - Houston

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Evelin Rivera