Evelin Solis
Huntington Park,CA
Summary
Dynamic leader with proven success at Workforce Enterprises Staffing Agency, adept in multicultural sensitivity and proactive problem-solving. Excelled in optimizing team productivity and enhancing operational efficiency, demonstrating exceptional team leadership and facility maintenance skills. Achieved significant improvements in staff performance and risk management, ensuring high levels of customer satisfaction and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
On-Site
Workforce Enterprises Staffing Agency
La Mirada, CA
08.2024 - 01.2025
- Managed staff schedules and effectively delegated tasks to optimize team productivity.
- Fostered communication between departments to streamline workflow and enhance operational efficiency.
- Maintained accurate records of employee attendance, payroll, inventory levels, and key performance metrics.
- Identified and assessed potential risks across various organizational activities to minimize impact.
- Created and managed staff work schedules, assigning team members to specific roles and responsibilities.
- Coordinated calendars, shifts, and activities to ensure smooth operations, and adequate staffing.
- Ensured operational standards were met by conducting thorough opening, closing, and shift-change procedures daily.
- Conducted regular facility inspections to identify areas requiring improvement or maintenance.
- Collaborated with staff to assess performance and mitigate business risks through proactive measures.
- Provided HR consulting services to support clients during organizational changes and development initiatives.
- Offered leadership, guidance, and mentoring to new employees, ensuring that they were well-versed in company programs.
- Led recruitment efforts to hire new personnel, ensuring staffing needs were met in a timely manner.
Insurance Agent
Strong Tie Insurance Inc.
Downey, CA
03.2021 - 08.2024
- Analyzed claims data to identify areas for improvement in policyholder protection and service.
- Delivered exceptional customer service by clearly explaining document details and addressing client inquiries.
- Advised customers on strategies to minimize risks and safeguard their assets through tailored insurance solutions.
- Collected comprehensive information from customers to provide accurate quotes and recommendations.
- Conducted telephone consultations with prospective clients, building rapport and promoting insurance services.
- Educated customers on the significance of maintaining adequate insurance coverage to protect their interests.
- Provided detailed information on plan features, pricing, and availability to help customers make informed decisions.
- Explained coverage options to potential policyholders, addressing questions and concerns to ensure clarity.
- Processed client payments promptly, adhering to established procedures for accuracy and efficiency.
- Maintained detailed records of insurance transactions using specialized computer software systems.
- Conducted policy reviews and renewals, ensuring high levels of customer satisfaction and retention.
- Applied foundational insurance underwriting knowledge to evaluate and assess relevant information.
- Provided training and ongoing support to new customer service team members, ensuring smooth integration.
- Assisted with customer inquiries, complaints, and requests, ensuring timely and effective resolution of issues.
Warehouse Clerk
Damco Distribution Services
Santa Fe Springs, CA
03.2018 - 12.2020
- Identified order discrepancies and damaged items and notified supervisor.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Assisted with physical inventories as needed.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Verified received goods by comparing with purchase orders.
- Labeled containers, container tags, or products using marking tools.
- Maintained accurate inventory records using computerized tracking system.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Prepared work orders, bills of lading or shipping orders to route materials.
Education
High School Diploma -
Alliance Collins Family College Ready High School
Huntington Park, CA06-2017
Criminal Justice
El Camino College
Torrance, CASkills
- Multicultural sensitivity
- Equipment management
- Meeting facilitation
- Facility maintenance
- Training facilitation
- Site inspection
- Complaint resolution
- Bilingual
- Responsive to Change
- Proactive Problem Solver
- Team Leadership
- Supportive Team Contributor
Languages
English
Professional
Spanish
Professional
Certification
- Personal Lines Insurance License
Timeline
On-Site
Workforce Enterprises Staffing Agency
08.2024 - 01.2025
Insurance Agent
Strong Tie Insurance Inc.
03.2021 - 08.2024
Warehouse Clerk
Damco Distribution Services
03.2018 - 12.2020
- Personal Lines Insurance License
High School Diploma -
Alliance Collins Family College Ready High School
Criminal Justice
El Camino College
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