Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelin Torres

Evelin Torres

San Jose,CA

Summary

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

2025
2025
years of professional experience

Work History

Secretary

Reel Produce
San Jose, CA
09.2021 - Current
  • Provided administrative support to the office manager and other staff members.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Assisted with accounts receivable and accounts payable functions.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted weekly food safety inspections to ensure compliance with federal, state and local regulations.
  • Developed and implemented policies and procedures related to food safety.
  • Provided training for staff on proper food handling techniques, sanitation practices, and safe work habits.
  • Maintained records of all food safety audits, corrective action plans, and other documentation related to food safety.
  • Investigated customer complaints regarding food safety issues.
  • Performed periodic temperature checks on refrigeration units to ensure proper storage temperatures were maintained.
  • Monitored employee health screenings prior to the start of their shifts.
  • Prepared reports summarizing findings from investigations into potential violations of food safety regulations.
  • Analyzed data collected during routine testing activities to identify any areas of concern or noncompliance with established guidelines.
  • Reviewed menus regularly for accuracy in allergen labeling as required by law.
  • Responded promptly to customer inquiries regarding product recalls or other matters relating to food safety.
  • Assisted with developing standard operating procedures designed to reduce risk associated with cross contamination of allergens.
  • Maintained adherence to labeling and packaging requirements.
  • Performed internal audits of factory systems and protocols.
  • Solved process compliance issues with operations teams.

Package Handler

Ozuna Food Products
Morgan Hill, CA
  • Operated and maintained tortilla-making machines to produce high-quality products.
  • Monitored machine performance, identified malfunctions, and adjusted settings as needed.
  • Maintained a safe, clean, and organized work environment at all times.
  • Inspected raw materials for quality assurance purposes before use in production process.
  • Followed established recipes for dough preparation and ensured that ingredients were accurately measured.
  • Stored finished products properly to maintain freshness standards set by the company.
  • Ensured that all safety regulations were followed throughout the production process.
  • Continually monitored temperature controls on ovens during baking cycles.
  • Adjusted speed of conveyor belts according to product specifications.
  • Performed regular maintenance tasks on equipment such as lubrication and cleaning.
  • Assisted in training new staff members in proper operation of machinery used in production.
  • Unloaded trucks using pallet jacks, dollies and hand carts.
  • Stacked finished goods in designated areas within the warehouse.
  • Transported items between departments using forklifts or electric pallet jacks.
  • Maintained a clean and safe work environment by adhering to all safety protocols and procedures.
  • Reported any damaged or defective items to supervisor immediately upon discovery.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Built boxes for packing, storing, and shipment of completed product.

Packaging

Posh Bakery
San Jose, CA
  • Performed minor repairs on packaging machines as needed.
  • Trained new personnel on safe and effective use of packaging machinery.
  • Performed quality checks on outgoing shipments.
  • Operated pallet jacks and other material handling equipment safely and efficiently.
  • Wrapped products in protective packaging materials as needed.
  • Recorded data related to shipping activities in the computer system.
  • Ensured compliance with safety regulations while operating machinery such as forklifts or hand trucks in the warehouse area.
  • Inspected, labeled, and packed items for shipment according to company standards.
  • Maintained an organized and clean work environment at all times.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport, and store goods.

Customer Service Cashier

Panera Bread
San Jose, CA
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, and processed payments by cash, credit card, gift card, or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Final Quality Inspector

Applied Anodize
Santa Clara, CA
  • Inspected product components to ensure compliance with customer specifications and industry standards.
  • Performed visual and dimensional inspections of manufactured parts using precision measuring tools.
  • Reviewed production paperwork for accuracy, completeness, and conformance to established procedures.
  • Conducted audits of quality control processes to identify areas for improvement.
  • Maintained records of inspection results in accordance with company policies and procedures.
  • Identified non-conforming materials and reported discrepancies to appropriate personnel.
  • Provided feedback on team members' performance, including safety, quality and productivity goals.
  • Developed work schedules for anodizing personnel, monitored attendance records and managed vacation requests.
  • Trained new hires on proper use of equipment, safety procedures and other relevant policies.

Education

General Studies -

Willow Glen Highschool

Skills

  • Forklift Operation
  • Material storage
  • Truck loading
  • Computer Proficiency
  • Shipping and receiving
  • Order receiving
  • Warehouse Safety
  • Project Management
  • Training and mentoring
  • Account Management
  • Complaint Handling
  • Public Speaking
  • Intuit QuickBooks
  • Microsoft Excel
  • Multitasking
  • Data Entry
  • Bilingual

Languages

  • ENGLISH
  • SPANISH

Timeline

Secretary

Reel Produce
09.2021 - Current

Package Handler

Ozuna Food Products

Packaging

Posh Bakery

Customer Service Cashier

Panera Bread

Final Quality Inspector

Applied Anodize

General Studies -

Willow Glen Highschool

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Evelin Torres