Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Evelin Vasquez

Waldorf,MD

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Manager

Blue Star Cleaning Services Inc
04.2020 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Supervisor

Diyanet Center Of America
03.2011 - 03.2019
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
  • Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
  • Completed opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated, and monitored production levels to achieve targets.

Supervisor

Apartments Turnovers Inc
03.2005 - 02.2010
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.

Education

English Course - General Office Services

Centro De Capacitacion Y Asesoramiento
Wheaton, MD
08.2017

High School Diploma -

Don Bosco Technical Institute
El Salvador
11.2003

Skills

  • Staff Hiring
  • Office Management
  • Team Supervision
  • Customer Service
  • Employee Supervision
  • Administrative Support
  • Data Entry
  • Operations Management
  • Billing
  • Expense Reporting
  • Contract Administration
  • Inventory Control
  • Bookkeeping
  • Financial Reporting
  • Office Administration
  • Financial Tracking
  • Contract Negotiations
  • Employee Training
  • Business Administration
  • Meeting Planning
  • Report Preparation
  • Mail Handling
  • Scheduling and Calendar Management
  • Document Management
  • Organizational Skills
  • Technical Support
  • Training and Coaching
  • Payroll and Budgeting
  • Budgeting Expertise
  • Facility Management
  • Scheduling Coordination

Certification

  • Certified Tax Prepared, - 2020

Languages

English
Limited Working
Spanish
Full Professional

Timeline

Office Manager

Blue Star Cleaning Services Inc
04.2020 - Current

Supervisor

Diyanet Center Of America
03.2011 - 03.2019

Supervisor

Apartments Turnovers Inc
03.2005 - 02.2010

English Course - General Office Services

Centro De Capacitacion Y Asesoramiento

High School Diploma -

Don Bosco Technical Institute
  • Certified Tax Prepared, - 2020
Evelin Vasquez