Experienced with specialty coffee brewing techniques and customer service excellence. Utilizes strong team leadership to ensure seamless coffee operations. Track record of innovating beverage menus and maintaining high product quality standards.
Overview
7
7
years of professional experience
Work History
Head Barista
Bluestone Lane Coffee
Los Altos, CA
03.2022 - Current
Trained and mentored junior baristas on coffee preparation techniques and customer service excellence.
Oversaw daily operations, ensuring adherence to quality standards and efficient workflow.
Developed seasonal beverage menus, incorporating customer feedback and current trends.
Implemented inventory management systems to optimize stock levels and reduce waste.
Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Cashier
Abarrotes Evelin
Colima, MX
01.2019 - 01.2022
Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
Maintained clean and organized checkout area to enhance customer experience and operational efficiency.
Assisted customers in locating products, providing exceptional service to foster loyalty and satisfaction.
Collaborated with team members to optimize inventory management and restocking processes during peak hours.