Evelina Collazo
Summary
Obtain a full-time hourly or salaried position to pay for rent, food, etc. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Bartender
Le Chat Noir
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server
Oliviana
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Taco Cat
07.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Outback Steakhouse
03.2021 - 08.2022
- Waited on tables with a friendly and upbeat manner in a fast-paced environment, coordinated with the bar and kitchen to provide quality and timely food and service.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Cracker Barrel Server
11.2019 - 11.2020
- Memorized the, Barrel menu and waited on customers pleasantly
- Efficiently used time-management and cooperation skills to provide a pleasurable dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Fro-n7
07.2018 - 04.2019
- Helped the owner accurately prepare schedules and maintain cleanliness as well as ensured adequate working conditions for other workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
Customer Service Representative
Domino's
07.2018 - 02.2019
- Prepared food and answered mobile orders with a friendly voice
- Deescalated conflict and responded to customer's complaints and concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
Assistant
Family Law And Surrogacy
06.2017 - 08.2017
- Greeted clients in a friendly and helpful manner, forwarded calls accurately and efficiently, and organized/faxed paper files to their appropriate place.
- Assisted manager in all aspects of business operations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and implemented strategies to streamline office operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Certification - Emergency Medical Technology
Valencia College
Orlando, FL12.2019
High School Diploma -
Saint Cloud High School
Saint Cloud, Fl05.2019
Skills
- Suggestive Selling
- Alcohol Ordering
- Teamwork and Professionalism
- Bar Operations Management
- Toast POS
- Anticipating Guest Needs
- Pair Food and Wine
- Credit and Cash Transactions
- Patron Experiences
- Scheduling and Coordinating
- High-Volume Dining
- Customer Relations
- Accounts Payable and Accounts Receivable
Timeline
Bartender
Le Chat Noir
04.2023 - Current
Server
Oliviana
03.2023 - Current
Server
Taco Cat
07.2022 - 03.2023
Server
Outback Steakhouse
03.2021 - 08.2022
Server
Cracker Barrel Server
11.2019 - 11.2020
Assistant Manager
Fro-n7
07.2018 - 04.2019
Customer Service Representative
Domino's
07.2018 - 02.2019
Assistant
Family Law And Surrogacy
06.2017 - 08.2017
Certification - Emergency Medical Technology
Valencia College
High School Diploma -
Saint Cloud High School
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