Evelina Elcano
Henderson
Summary
I am an individual with a strong background in community public health outreach and patient advocacy. Specializing in culturally appropriate outreach and education for the Latino community, with focus on health management and wellness promotion.
Overview
5
5
years of professional experience
Work History
Intake Administrator
Washoe Legal Service
09.2012 - 03.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for clients that needed free legal advice.
- Scheduled appointments for legal classes that we offered.
- Greeted visitors and initiated triage processes for clients to streamline client flow.
- Greeted and interacted with clients to provide information, answer questions and assist with appointment scheduling.
- Translated for customer when speaking to lawyers, as well as translated the paperwork they filled out.
Care Coordinator
Access to Healthcare Network
07.2011 - 08.2012
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning.
- Intake patients information.
- Made sure abnormal results were being processed within the appropriate timeframe.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with patients and health providers.
- Ensured client met income program requirements base on household size.
Enrollment and Referral Specialist
Great Basin Primary Care Association
02.2009 - 05.2010
- Responsible for enrolling and assisting uninsured individuals requesting assistance with medical care.
- Ensured client met income program requirements based on house hod size.
- Responsible for ensuring clients receives proper orientation regarding program usage.
- Coordinated appointments based on physicians orders and researched best provider options for the clients.
- Kept constant communication with the client and providers regarding client's care.
Education
No Degree -
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Eldorado High School
Las Vegas, NV06-2000
Skills
- Multitasking proficiency
- Organizational abilities
- Self Motivated
- Client Relationship Building
- Appointment Scheduling
- Computer Skills
- Problem-Solving
- Telephone Etiquette
- Inbound and outbound calls
Languages
Spanish
Professional Working
Timeline
Intake Administrator
Washoe Legal Service
09.2012 - 03.2014
Care Coordinator
Access to Healthcare Network
07.2011 - 08.2012
Enrollment and Referral Specialist
Great Basin Primary Care Association
02.2009 - 05.2010
No Degree -
College of Southern Nevada
High School Diploma -
Eldorado High School
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