Evelina Patrick
Battle Creek
Summary
Versatile and results-oriented professional with a proven track record, excelling in customer service and sanitation regulations. Demonstrated leadership in fostering team collaboration and enhancing operational efficiency. Achieved consistent customer satisfaction through exceptional service and attention to detail, with a strong focus on achieving and exceeding performance metrics.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Sanitation Worker
Abbott
02.2023 - 04.2024
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Repacker
Therma-Tru
11.2020 - 02.2023
- Demonstrated flexibility in adapting to changing work demands, quickly shifting between different tasks as needed throughout the day.
- Ensured customer satisfaction with properly packaged products that met or exceeded company standards for presentation and durability.
- Participated in cross-functional teams, collaborating on projects related to inventory management, process improvement, and safety initiatives within the warehouse environment.
- Enhanced warehouse efficiency through timely repackaging of damaged or returned products for resale.
- Processed high volumes of products efficiently without sacrificing attention to detail, meeting or exceeding established performance metrics consistently.
Front Desk Receptionist
Holiday Inn
09.2019 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Assistant Manager
Partello Toys
06.2017 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Dollar General
07.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Lead
Subway
03.2016 - 11.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Waitress Trainer
Pizza Hut
02.2015 - 03.2016
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
No Degree - General Studies
Kellogg Community College
Battle Creek, MI01-2021
High School Diploma -
Marshall High School
Marshall, MI05-2018
Skills
- Customer service
- Money handling
- Team leadership
- Data entry
- Data management
- Sanitation regulations
Timeline
Sanitation Worker
Abbott
02.2023 - 04.2024
Repacker
Therma-Tru
11.2020 - 02.2023
Front Desk Receptionist
Holiday Inn
09.2019 - 11.2021
Cashier
Dollar General
07.2018 - 08.2019
Assistant Manager
Partello Toys
06.2017 - 09.2019
Team Lead
Subway
03.2016 - 11.2017
Waitress Trainer
Pizza Hut
02.2015 - 03.2016
No Degree - General Studies
Kellogg Community College
High School Diploma -
Marshall High School
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