Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Evelina Rotkin

Antelope,California

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
05.2022 - Current
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to customers.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from customers.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing customer satisfaction.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Sunday School Helper

Slavic Trinity Church
09.2021 - Current
  • Managed classroom behavior to maintain safety and promote orderly learning environments.
  • Enhanced classroom efficiency by organizing and maintaining supplies and materials.
  • Improved student safety by assisting in the supervision of students during lunch and recess periods.
  • Supported teachers with daily tasks, such as photocopying materials and setting up classrooms for lessons.
  • Assisted students with special needs, providing additional support and ensuring an inclusive learning environment.
  • Contributed to a positive school culture by actively participating in staff meetings and professional development opportunities.
  • Collaborated with teachers on developing strategies to address individual student needs effectively.
  • Maintained accurate records of student attendance, behavior, and progress, ensuring timely communication with parents when necessary.
  • Promoted a clean learning environment by performing light custodial duties such as sweeping floors, wiping surfaces, and tidying up classrooms after activities.
  • Provided administrative support for school functions such as data entry or filing paperwork related to student records management systems.
  • Supported teachers with grading assignments or exams promptly so that feedback could be provided quickly.
  • Prepared materials for class activities and art projects.
  • Helped students with homework and gave additional tips on studying techniques.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Front Desk Receptionist

Lifeline Chiropractic
01.2022 - 01.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.

Education

High School Diploma -

Antelope High School
Antelope, CA
06.2022

Skills

  • Product Knowledge
  • Special Assignments
  • Payment Processing
  • Online Systems
  • Customer Relations
  • Hospitality and Accommodation

Certification

  • Medical Terminology
  • AHA BLS Certified
  • OSHA Certified

Languages

English
Full Professional
Russian
Full Professional
Ukrainian
Professional Working

Timeline

Online Personal Shopper

Walmart
05.2022 - Current

Front Desk Receptionist

Lifeline Chiropractic
01.2022 - 01.2023

Sunday School Helper

Slavic Trinity Church
09.2021 - Current

High School Diploma -

Antelope High School

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Evelina Rotkin