Eveline Malafu

Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure. Goal- and team-oriented with strong leadership skills and a commitment to team quotas. Accomplished in elevating customer satisfaction and streamlining operations at Aqua-Aston Hospitality. My background in team leadership and strategic planning, coupled with a commitment to continuous learning, positions me as a dynamic candidate adept at driving results and fostering collaborative success. Motivated professional with extensive experience in customer service, sales and administrative tasks. Conducted market research to identify potential customers and target markets, resulting in a 40% increase in marketing opportunities.

• Planned and implemented the company-wide rollout of a proactive safety and health target program, partnering with field management and supervisory staff.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team staff members.
• Resolved customer complaints and issues in a timely and professional manner, resulting in a 90% customer satisfaction rate.
• Developed and maintained relationships with key customers, resulting in a 20% increase in returning guests . Building strong relationship, being consistence and follow up is key.