Eveline Pierre
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
22
22
years of professional experience
Work History
Executive Director
Haitian Heritage Museum
03.2004 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Advocated for organization and company mission to raise awareness and support.
- Cultivated company-wide culture of innovation and collaboration.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Census Enumerator
US Census Bureau
06.2019 - 08.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Obtained updated contact information from all subjects and verified data for accuracy.
Retail Cashier
HomeGoods
11.2018 - 08.2019
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Mentored new team members on sales software system operation.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Star Service Coordinator
Loews Hotel
01.2002 - 10.2004
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Routed customer call
- Provided excellent customer services
Production Assistant
MTV Networks
08.2001 - 12.2001
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FLSkills
- Quality Control
- Vendor Relations
- Data Interpretation
- Stakeholder Relations
- Marketing
- Strategic Planning
- Grant Writing
- Program Management
- Community Engagement
- Staff Management
- Business Management
- Program Leadership
- Negotiation
- Leadership Development
- Business Planning
- Customer Service
Certification
License
Florida Health and Life License - 2021
Certificate
- Hospitality & Tourism Management , Florida Atlantic University- 2020
- Small Business Training Certificate, Miami Bayside Foundation 2022
Timeline
Census Enumerator
US Census Bureau
06.2019 - 08.2020
Retail Cashier
HomeGoods
11.2018 - 08.2019
Executive Director
Haitian Heritage Museum
03.2004 - Current
Star Service Coordinator
Loews Hotel
01.2002 - 10.2004
Production Assistant
MTV Networks
08.2001 - 12.2001
High School Diploma -
Miami Beach Senior High
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