Evelio Martinez
Tampa,FL
Summary
Client-focused professional with an Associate's Degree in Accounting and currently pursuing a Business Degree. Experienced in customer service, team leadership, cash handling, and operational compliance across retail, military, logistics, and automotive sectors. Bilingual communicator adept at building relationships and resolving issues. Ready to leverage expertise in transaction processing and client engagement as a Banking Support Specialist.
Overview
8
8
years of professional experience
Work History
Service Advisor
Morgan Auto Group
Tampa, FL
08.2025 - Current
- Delivered exceptional customer service to 10-15 clients daily, handling repair orders with empathy, proactive communication, and a focus on under-promising and over-delivering-skills directly transferable to client interactions and needs-based conversations in banking.
- Built strong client relationships by anticipating needs, resolving issues efficiently, and providing referrals to additional services, mirroring the engagement required for bank product recommendations and referrals to business partners.
- Maintained accurate records of transactions and client information, ensuring compliance with company policies and protecting sensitive data, akin to handling confidential financial information and audit standards in a banking environment.
- Collaborated with team members to manage workflows, adapt to changing priorities, and contribute to office goals, demonstrating flexibility and resilience essential for a collaborative banking support role.
Owner Operator
Dry Van Trailer Operations
11.2023 - 08.2025
- Independently managed financial operations, including invoicing, payments, and expense tracking, building accuracy in transaction processing and cash handling relevant to teller duties and account maintenance.
- Handled client communications with professionalism and empathy, resolving discrepancies and ensuring compliance with regulations, similar to navigating sensitive client situations and maintaining bank policies.
- Adapted to dynamic business needs by utilizing digital tools for route planning and record-keeping, fostering proficiency in software systems transferable to banking digital solutions and efficient task completion.
- Demonstrated sound judgment in high-pressure scenarios, escalating issues as needed and maintaining confidentiality, aligning with the protection of client information in banking operations.
Route Driver
Performance Food Service
Dover, FL
02.2023 - 11.2023
- Executed 9-12 daily client stops with a focus on accuracy, efficiency, and exceptional service, comparable to processing servicing transactions and engaging clients in a banking setting.
- Resolved on-site issues using problem-solving skills and clear communication, building client trust and anticipating needs-key for delivering solutions-focused support and building relationships in banking.
- Maintained detailed inventory records and balanced deliveries, applying organizational skills to ensure compliance and error-free operations, transferable to cash discrepancies resolution and daily balancing.
Linehaul Driver
FedEx Ground Contractor
01.2022 - 02.2023
- Ensured secure handling and timely processing of shipments, reinforcing reliability and adherence to safety protocols.
- Collaborated with teams to streamline operations and resolve logistical challenges, supporting overall efficiency in banking office objectives.
- Utilized digital tracking tools to monitor and report transactions, showcasing proficiency in relevant bank software and digital solutions.
Unit Supply Specialist
Army National Guard
04.2020 - 08.2022
- Managed inventory procurement, distribution, and accurate record-keeping, applying logistical expertise to maintain compliance with standards-transferable to financial transaction processing and audit requirements in banking.
- Collaborated in team settings under pressure, offering guidance on operational procedures and ensuring confidentiality of sensitive materials, aligning with peer support and client data protection in banking.
- Adapted to regulatory updates and training needs, demonstrating ownership of learning essential for staying current on bank policies and procedures.
Supervisor
UPS
04.2021 - 01.2022
- Supervised 10-15 union employees, ensuring compliance and performance standards were met, providing resource support on procedures and guidance to peers in banking team.
- Managed scheduling and resource allocation in high-volume environment, demonstrating flexibility and clear communication to adapt to banking priorities and client needs.
- Implemented processes for inventory and workflow management, resolving discrepancies to facilitate account opening and maintenance in banking.
Manager and Driver
Papa John's Pizza
11.2017 - 04.2021
- Led store operations, supervising staff and managing customer service and cash handling, ensuring transaction accuracy and enhancing client engagement for future banking roles.
- Engaged diverse customers in needs-based conversations to upsell products, strengthening relationship-building and referral skills to identify bank opportunities and leverage digital tools.
- Resolved client issues with empathy and professionalism, fostering a positive environment and supporting team objectives in sensitive banking situations.
Education
Associate's Degree - Accounting
Miami Dade College
Miami, FL01.2021
High School Diploma -
Hialeah-Miami Lakes Senior High School
01.2018
Bachelor's Degree - Business
University of South Florida
Tampa, FLSkills
- Exceptional client service
- Bilingual (English/Spanish)
- Cash handling
- Transaction processing
- Daily balancing
- Problem-solving
- Account maintenance
- Needs-based product recommendations
- Team collaboration
- Leadership
- Knowledge of compliance
- Knowledge of policies
- Knowledge of digital tools
- Fast learner
- Adaptability
- Professional
- Driven
- Hard worker
- Team player
- Time management
- Mechanical aptitude
- Point-of-sale system
- Direct sales
Timeline
Service Advisor
Morgan Auto Group
08.2025 - Current
Owner Operator
Dry Van Trailer Operations
11.2023 - 08.2025
Route Driver
Performance Food Service
02.2023 - 11.2023
Linehaul Driver
FedEx Ground Contractor
01.2022 - 02.2023
Supervisor
UPS
04.2021 - 01.2022
Unit Supply Specialist
Army National Guard
04.2020 - 08.2022
Manager and Driver
Papa John's Pizza
11.2017 - 04.2021
Associate's Degree - Accounting
Miami Dade College
High School Diploma -
Hialeah-Miami Lakes Senior High School
Bachelor's Degree - Business
University of South Florida