Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelis Feris

Lusby,MD

Summary

Dependable professional with extensive clerical experience and proven skills in prioritization, multitasking, and planning. Committed to enhancing operational efficiency through effective support and organization. Recognized for delivering exceptional customer service and managing time effectively. Proficient in coordinating invoicing and billing processes to ensure accuracy and timeliness.

Overview

12
12
years of professional experience

Work History

Clerk III

Harrisburg Housing Authority
Harrisburg, Pennsylvania
07.2019 - 06.2024
  • Assisted clients in understanding their rights and responsibilities under Section 8 programs.
  • Collaborated with landlords to facilitate lease agreements and resolve tenant issues.
  • Maintained accurate records of client files and updated case management systems regularly.
  • Provided guidance on available housing resources and community support services.
  • Reviewed rental agreements for compliance with federal regulations and local policies.
  • Advised landlords on legal obligations under the Section 8 program rules and regulations.
  • Responded promptly to inquiries from landlords, tenants, or other stakeholders about their rights and responsibilities under the program rules.
  • Ensured that all paperwork was completed accurately prior to submitting it to HUD.
  • Reviewed annual recertifications for accuracy and compliance with HUD requirements.
  • Investigated tenant complaints related to housing quality or landlord and tenant disputes.
  • Processed voucher payments in a timely manner according to HUD guidelines.
  • Resolved problems concerning tenant selection criteria, unit inspections, rent determinations.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Patient Advisor

First State Compassion Center
Wilmingtion, De
01.2018 - 05.2019
  • Provided education materials about health topics relevant to the practice's specialty area.
  • Answered incoming calls and provided assistance to callers as needed.
  • Managed front desk operations including greeting visitors and patients upon arrival.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Managed patient intake processes, ensuring accurate data entry and compliance.

Registration supervisor

Hamilton Health Center
Harrisburg, Pennsylvania
08.2012 - 02.2017
  • Managed schedules and assignments for registration team members effectively.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Guided employees in handling difficult or complex problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Interfaced regularly with physicians' offices providing support related to registration processes.
  • Performed periodic audits of patient files ensuring accuracy of information entered into system.
  • Monitored and maintained records of patient demographic information, insurance data, medical history, test results, and other relevant information.
  • Provided guidance to staff regarding patient inquiries or complaints in a professional manner.
  • Maintained up-to-date knowledge of changes in health care laws, regulations and standards.
  • Oversaw billing activities ensuring accuracy of accounts receivable transactions.
  • Developed training materials for staff on topics such as HIPAA compliance or customer service.
  • Trained new staff on registration procedures and customer service techniques.

Education

Certificate in Medical Billing And Coding - Medical Billing And Coding

DeVry University
Online
08-2025

Some College (No Degree) - Elementary Education

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Medical coding
  • Patient documentation
  • Case management
  • Compliance oversight
  • Research skills
  • Problem resolution
  • Customer service
  • Administrative tasks

Languages

Spanish
Native/ Bilingual

Timeline

Clerk III

Harrisburg Housing Authority
07.2019 - 06.2024

Patient Advisor

First State Compassion Center
01.2018 - 05.2019

Registration supervisor

Hamilton Health Center
08.2012 - 02.2017

Certificate in Medical Billing And Coding - Medical Billing And Coding

DeVry University

Some College (No Degree) - Elementary Education

Harrisburg Area Community College

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