Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Evelisse Rivera

Huntersville,NC

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Bartaco
11.2024 - Current
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Worke with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.

Medical Supply Driver

Medical Supply Company
11.2023 - 01.2025
  • Follow all relevant traffic laws and safety regulations.
  • Follow proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicate with customers to provide delivery updates and confirm delivery locations.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.

Patient Transporter

Presbyterian Hospital
12.2020 - 07.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Completed detailed patient transport logs, ensuring accurate documentation for hospital records.

Customer Service Representative

Teleperformance
01.2017 - 11.2020
  • Building Customer Loyalty. Positive Attitude.
  • Bilingual Customer Support, focused on Time Management. .
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate inform
  • Received inbound customer calls. Also, made outbound calls to handle customer requirements. Achieved call handling targets and standards. Recorded all data accurately.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Westwood
Ft. Pierce, FL
05-2017

Graduate Certificate - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
03-2024

Skills

  • Reliable professional commitment
  • Exceptional customer service skills
  • Bilingual
  • Detail-oriented
  • Skilled time management
  • Proficient in Microsoft Word
  • Scheduling and time management
  • 10 Years Customer service experience
  • Medical Coding
  • HIPAA Compliance

Certification

  • Drivers License
  • Home Health Aide
  • CPR Certification
  • First Aid

Languages

Spanish - Fluent
English - Fluent

Additional Information

Customer Service 10+

Timeline

Server

Bartaco
11.2024 - Current

Medical Supply Driver

Medical Supply Company
11.2023 - 01.2025

Patient Transporter

Presbyterian Hospital
12.2020 - 07.2023

Customer Service Representative

Teleperformance
01.2017 - 11.2020

High School Diploma -

Westwood

Graduate Certificate - Medical Billing And Coding

Ultimate Medical Academy

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