Evelize Baez
Apopka,FL
Summary
Energetic and optimistic customer service representative with over 8 years of professional experience responding to all types of customers inquiries. Superb planner, organizer, and problem solver. Highly adaptable and dedicated to producing error-free results, safe work conditions and quality service.
Overview
8
8
years of professional experience
Work History
Crew Trainer
Culver's Restaurant
06.2017 - 07.2020
- Consistently provided excellent guest service and hospitality.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Performed primary position responsibilities timely and accurately.
- Performed back-up support accurately and timely after secondary responsibilities are accomplished.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Trained other employees in customer service, food safety, and performance requirements.
Retail Sales Associate
Forever 21
05.2018 - 03.2019
- Utilized POS systems effectively to process customer orders and transactions.
- Helped maintain a clean, orderly work environment.
- Determined needs and advised customers and purchases.
- Maintained knowledge of current sales and promotions, returns and exchange policies, and security practices.
Unemployment
07.2020 - 07.2021
Trusted Referee
Alorica
03.2022 - 12.2022
- Trained identity specialist who verified approximately 80 member's identity through video call in order for them to access their federal/government application/organization.
- Directed members thoroughly to allow them to complete the process correctly.
- Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
Barista Trainer
Starbucks
08.2021 - 03.2022
- Operated the cash register, collected payments and provided accurate change
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Created complex, hand-crafted beverages based upon customer preferences
- Maintained calm demeanor during high-volume periods and special events.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Schedule Coordinator
Orlando Health
08.2023 - Current
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Education
High School Diploma -
Lyman High School
Longwood, FL05.2019
Skills
- Multitasking
- Empathy
- Oral and written communication
- Problem solving / troubleshooting
- Staff training
- Teamwork and collaboration
Timeline
Schedule Coordinator
Orlando Health
08.2023 - Current
Trusted Referee
Alorica
03.2022 - 12.2022
Barista Trainer
Starbucks
08.2021 - 03.2022
Unemployment
07.2020 - 07.2021
Retail Sales Associate
Forever 21
05.2018 - 03.2019
Crew Trainer
Culver's Restaurant
06.2017 - 07.2020
High School Diploma -
Lyman High School
Similar Profiles
Ava HessAva Hess
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Ava McLeanAva McLean
Shift Leader at Culver's RestaurantShift Leader at Culver's Restaurant
Donovan JuarezDonovan Juarez
Restaurant Team Member at Culver's RestaurantRestaurant Team Member at Culver's Restaurant