Summary
Overview
Work History
Education
Skills
Additional Information
Education and Training
Languages
References
Timeline
Generic

Evelyn Abrahante

Mount Laurel,NJ

Summary

Innovative professional, exceptionally well-versed in communication and team building. Knowledgeable in medical terminology and prescription laws. Ready to bring 13 years of relevant work experience to a new position. Organized Patient Service Representative with 13 years of experience in healthcare. Adept at patient advocacy and education, with a commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Friendly student available for weekend, evening, and holiday shifts. Considered hardworking, punctual, and driven. To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Well-versed Patient Service Representative with a background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills, and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency, and fostering positive relationships between patients and medical staff.

Overview

16
16
years of professional experience

Work History

Patient Service Representative (PSR)

Cooper Hospital University
Camden, NJ
09.2021 - Current
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • I took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Balanced deposits and credit card payments each day.
  • Generated monthly statements to check outstanding balances.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Completed relevant insurance and other claim forms.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

Bartender & Server

ARK brew Pub (ARK Brewery)
Lumberton, NJ
10.2021 - 12.2024
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Assisted in setting up the bar for service shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Collected and organized daily till totals and tips.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Planned and coordinated special events to boost customer numbers and profits.

Patient Service Representative

Jefferson Hospital and University
Stratford, NJ
04.2023 - 04.2024
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification, and insurance cards, maintaining the patient documents folder.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over the phone and in person, maximizing productivity.
  • Documented and managed patient information in the computer system.
  • Answered patients' questions and fielded complaints to resolve issues.
  • Registered patients by verifying records to update the computer system and patient charts.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Referred patients to appropriate professionals and services.
  • Utilized technology and specialized software to maximize productivity.
  • Ran credit card batches and balanced deposits on daily basis.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Explained policies, procedures and services to patients.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Medical Office Specialist & Infusion Department

ARBDA: Arthritis, Rheumatic & Back Disease Associa
Voorhees, NJ
05.2019 - 09.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Used Medent to schedule appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Call Center Customer Service Representative

ARBDA: Arthritis, Rheumatic & Back Disease Associa
Voorhess, NJ
05.2019 - 09.2021
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Regional ROI Specialist (Floater)

MRO Corporation
Norristown, PA
08.2015 - 05.2019
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Used correct diagnosis-related groups based on patient encounter details.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Compiled, abstracted and coded patient data using classification manuals and standard systems.
  • Compiled electronic patient records covering conditions, treatments and diagnoses.
  • Identified new methods to optimize medical records management.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Maintained database for storage and retrieval of medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.

Receptionist and Medical Record Clerk

Relievus
Cherry Hill, NJ
09.2011 - 08.2015
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Identified new methods to optimize medical records management.
  • Prepared and processed forms for government healthcare programs.
  • Used correct diagnosis-related groups based on patient encounter details.
  • Input data into computer programs and filing systems.
  • Utilized EMR to manage and confirm patient data, such as insurance, demographic and medical history information.

Assistant Manager

America’s Best Contacts & Eyeglasses
Audubon, NJ
09.2009 - 08.2010
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Associate of Science - Respiratory Therapy

Rowan College At Gloucester County
Sewell, NJ
09.2023

High School Diploma -

Miami Sunset Senior High School
Miami, FL
06.1999

Associate of Science - Respiratory Therapy

Delaware County Community College
Media, PA

Skills

  • Database search and data entry skills
  • Verbal and written communication
  • Providing Information and Resources
  • Patient Needs Assessment and Referral
  • Gathering information from patients
  • Microsoft Office
  • Communicating to Patients and Families
  • Documenting and recording information
  • Registration and scheduling
  • Quality Standards and Protocols
  • Resolving Problems
  • Helpful and service-oriented
  • Explaining Policy and Procedures
  • Appointment Confirmation
  • Medical Filing
  • Organized and Detail-Oriented
  • Patient Confidentiality and Data Security
  • Calm and Effective Under Pressure
  • Fluent in Spanish

Additional Information

EMR System: EPIC, Center, Ibex, Cantata, Image works,

Attention to Detail.

Active Listening Skills.

Improving Customer Experience.

Building Customer Loyalty.

Positive Attitude.

Bilingual Customer Support

Time Management


Education and Training

true,other

Languages

English and Spanish

References

References available upon request.

Timeline

Patient Service Representative

Jefferson Hospital and University
04.2023 - 04.2024

Bartender & Server

ARK brew Pub (ARK Brewery)
10.2021 - 12.2024

Patient Service Representative (PSR)

Cooper Hospital University
09.2021 - Current

Medical Office Specialist & Infusion Department

ARBDA: Arthritis, Rheumatic & Back Disease Associa
05.2019 - 09.2021

Call Center Customer Service Representative

ARBDA: Arthritis, Rheumatic & Back Disease Associa
05.2019 - 09.2021

Regional ROI Specialist (Floater)

MRO Corporation
08.2015 - 05.2019

Receptionist and Medical Record Clerk

Relievus
09.2011 - 08.2015

Assistant Manager

America’s Best Contacts & Eyeglasses
09.2009 - 08.2010

Associate of Science - Respiratory Therapy

Rowan College At Gloucester County

High School Diploma -

Miami Sunset Senior High School

Associate of Science - Respiratory Therapy

Delaware County Community College

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Evelyn Abrahante