Evelyn Aguilera

• Demonstrated professionalism when handling challenging customer interactions.
• Monitored progress of orders to guarantee prompt delivery.
• Provided accurate information about products and services to customers.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered customer inquiries and provided accurate information regarding products and services.
• Answered customer inquiries via phone, email, and chat.

- Trained with all department systems to provide support in other departments when necessary.

- Recruited and hired qualified candidates to fill open positions.

- Filing the proper documents for incident reports.

- Making sales in person and online.

- Making a schedule for employees.

- Enforced customer service standards, resolving issues or concerns.

- Ensured compliance with industry regulations and company policies.

• Tasked with entering data for inventory and generating reports.
• Assisted the Department Head with filing and other office duties.
• Operated the telephone system to answer incoming calls and direct callers to the appropriate personnel.
• Managed appointment bookings efficiently.
• Processed payments and tracked sales using accounting software programs.
• Maintained up-to-date knowledge on new products.
• Converted questions into appointments.
• Made sales based on knowledge of products and services.
• Helped the guest with concerns or issues.
• Maintained an organized and clean department.

• Encouraged proper stretching, warmups, and conditioning exercises to enhance injury prevention.
• Executed team building activities to enhance communication.
• Coordinated game and practice schedules within rigid training timeframes.
• Provided guidance to campers in developing basic soccer skills.
• Oversaw and managed games.
• Communicated scheduling information for games and practices to family members.
• Responded promptly to any medical emergencies as needed while ensuring compliance with health regulations.