Evelyn Alcantara
Las Vegas,NV
Summary
Seeking an opportunity to work in a professional environment and offer my diverse skill set to your organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Pension Processor II
Zenith American Solutions
03.2017 - Current
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Pinpointed beneficiary of death benefits based on information from various computer systems and legal sources.
- Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Optician/Optometric Technician
Clear Vision Eye Centers (West)
10.2011 - 03.2016
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Optician/Optometric Technician
Clear Vision Eye Centers (East)
11.2004 - 03.2011
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Spearheaded staff training initiatives to ensure team members stayed up-to-date on industry trends, products, and best practices.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Front Desk
The Eye Care Center
03.2003 - 11.2004
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Education
Skills
- Quality Control
- Paperwork Management
- Inventory Monitoring
- Interpersonal Communication
- Data Entry
- Document Review
- Process Control
- Multitasking and Organizing
- Data File Transferring
- Document Management
- Materials Inspection
- Supply Ordering
- Compliance Monitoring
- Critical Thinking
Employment Skills
- Optical/Optometric Tech:
- Provide stellar patient service in all situations.
- Able and responsible for the quality of service offered to patients.
- Able to deal calmly and effectively with high stress situations.
- Dispensed glasses
- Frame styling, Frame adjustment and repair.
- Pre-testing for Doctors.
- Contact lens ordering and dispensing.
- Contact lens teach and training to our patients
- Transposing prescriptions
- Check in orders.
- Verified prescription and measurement.
- Ordered eyewear and lenses.
- Billing insurances for frames.
- Interpersonal Skills:
- Possess integrity; open and honest.
- Able to use logic to address work related issues and problems.
- Attention to detail-careful about details and thorough in completing tasks.
- Willingness for initiative, able to take on responsibilities and challenges.
- Clerical/Administrative:
- Answer telephones and direct calls to appropriate staff.
- Insurance Coverage Verification
- Greet Patients, ascertain purpose of visit, and direct them to appropriate staff.
- Properly handle cash and credit transactions.
- Receive, review, audit and route messages or documents to appropriate staff.
- Ability to operate office equipment; desktop computer, photocopier and fax.
Languages
Spanish
Native or Bilingual
Timeline
Pension Processor II
Zenith American Solutions
03.2017 - Current
Optician/Optometric Technician
Clear Vision Eye Centers (West)
10.2011 - 03.2016
Optician/Optometric Technician
Clear Vision Eye Centers (East)
11.2004 - 03.2011
Front Desk
The Eye Care Center
03.2003 - 11.2004
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