Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Evelyn Alvarez

Hawthorne,CA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

10
10
years of professional experience

Work History

Receptionist

Win Pont Investments
05.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Handled assignments independently with good judgement and critical thinking skills.

Assistant Store Manager

Windsor Fashions
01.2022 - 05.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Increased sales by 10%.

Assistant Manager

Self Storage Property LLC
08.2020 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Front Desk Agent

Residence Inn Marriott
04.2019 - 08.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Store Manager

Pizza Hut
10.2013 - 04.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

Marco Antonio Firebaugh High School
Lynwood, CA
06.2013

Skills

  • Bookkeeping
  • Scheduling
  • Office Management
  • Data Entry
  • File Management
  • Clerical Support
  • Information Protection
  • Time Management
  • Mail Handling
  • Customer/Client Relations
  • Business Operations Understanding

Accomplishments

  • Earned "Brand Standard Audit Award" in 2019 at Residence Inn By Marriott.
  • Earned "Employee of Q3" in 2019 at Residence Inn By Marriott.

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Win Pont Investments
05.2023 - Current

Assistant Store Manager

Windsor Fashions
01.2022 - 05.2023

Assistant Manager

Self Storage Property LLC
08.2020 - 12.2021

Front Desk Agent

Residence Inn Marriott
04.2019 - 08.2020

Store Manager

Pizza Hut
10.2013 - 04.2019

High School Diploma -

Marco Antonio Firebaugh High School

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Evelyn Alvarez