Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelyn Amoros-Centeno

Jefferson,MA

Summary

Motivated service professional with over 20 years experience in public, client and customer service committed to providing and acquire developing ongoing public assistance and relations. Offering excellent interpersonal skills, work ethic to the public and corporation. Authorized to work in the US for any employer

Overview

40
40
years of professional experience

Work History

Care Coordinator, Personal Care

Personal
01.2012 - Current
  • Assist in the care of elderly parents

Mental Health Counselor

TaraVista
10.2019 - 11.2020
  • Under the supervision of the Charge Nurse and Nursing Director, I was responsible for maintaining a safe therapeutic environment of inpatients on the psychiatric CAU unit
  • Conducting safety checks, patient monitoring, assist in ADL's, de-escalating acute situations and providing supportive interaction with patients.

Home Health Aide

Senior Comfort Services
01.2007 - 12.2013
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.

Office Professional

Seven Hills Foundation
01.2008 - 12.2008
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.

Independent Court Investigator

Worcester Juvenile Court
01.2002 - 12.2008
  • Examined legal documents and assured adherence to laws and court procedures. Investigated the factual conditions affecting a child in need of care and protection. Investigate all involved parties, agencies, homes, foster homes, medical care, history and present circumstances of the child. Typed and filed under oath all founded facts of cases in report form to the court previous to next hearing noted by the court.

Domestic Violence Advocate

YWCA
01.2006 - 12.2007
  • Assessed effectiveness of treatment plans and made adjustments to achieve service plan goals.
  • Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.

Independant Childcare Provider

Gentle Shepherd Childcare
01.2003 - 12.2005
  • Assisted children in development of social, communication and problem-solving skills.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Maintained safe, healthy and comfortable childcare environment.
  • Enforced rules to teach good manners and maintain safe environment.
  • Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
  • Planned and implemented age-appropriate activities and lessons

Associate Probation Officer

Commonwealth of Massachusetts
01.1997 - 12.2001
  • Operated office equipment, such as copy machine, scanner and printer.
  • Organized paper filing system to maintain accurate records.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document system to organize court files, keeping up-to-date and easily accessible data.
  • Answered phone and routed calls to appropriate team members.
  • Sorted incoming mail and delivered to appropriate court departments.

Secretary

Worcester Juvenile Court
01.1995 - 12.1997
  • Maintained organized filing system of paper and electronic documents.
  • Communications, taking calls, responding to emails and interfacing with clients, court personnel, lawyers.
  • Processed documents and materials for dissemination to appropriate parties.
  • Greeted visitors and directed to appropriate location or person.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Assisted with answering phones, filing paperwork, entering data and. to support court department.

Procedures Clerk

Worcester District Court
01.1993 - 12.1995
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Filed correspondence and reports in accordance with court document procedures.
  • Communicated with customers and court personnel to answer questions or explain information.

Administrative Assistant

George Buck Consultants, Inc
01.1984 - 12.1993
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled appointments, meetings and events for management staff, and executive and client meetings.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.

Education

DIPLOMA -

NORTH HIGH SCHOOL
Worcester, MA

Skills

  • Operational Records Maintenance
  • Supportive Personality
  • Problem Identification
  • Team Collaboration
  • Attentive to People
  • Verbal and Written Communication
  • Client Records Management
  • Sound Judgment
  • Scheduling
  • Organizational Skills
  • Active listening
  • Multitasking capabilities
  • Conflict resolution
  • Patient advocacy
  • Computer literacy
  • Problem-solving abilities
  • Project management

Languages

Spanish
Native or Bilingual

Timeline

Mental Health Counselor

TaraVista
10.2019 - 11.2020

Care Coordinator, Personal Care

Personal
01.2012 - Current

Office Professional

Seven Hills Foundation
01.2008 - 12.2008

Home Health Aide

Senior Comfort Services
01.2007 - 12.2013

Domestic Violence Advocate

YWCA
01.2006 - 12.2007

Independant Childcare Provider

Gentle Shepherd Childcare
01.2003 - 12.2005

Independent Court Investigator

Worcester Juvenile Court
01.2002 - 12.2008

Associate Probation Officer

Commonwealth of Massachusetts
01.1997 - 12.2001

Secretary

Worcester Juvenile Court
01.1995 - 12.1997

Procedures Clerk

Worcester District Court
01.1993 - 12.1995

Administrative Assistant

George Buck Consultants, Inc
01.1984 - 12.1993

DIPLOMA -

NORTH HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Evelyn Amoros-Centeno