Evelyn Aponte
Long Beach,CA
Summary
Customer-oriented Sales Administrator with extensive 13-year background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping.
Overview
13
13
years of professional experience
Work History
Sales Administrator
Sonic Industries
09.1998 - 10.2003
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
Quality Control Inspector
Drilube Company
05.1990 - 08.1998
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Updated quality control records and reports.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Utilized quality control software to track and analyze product data.
- Assisted in developing inspection and testing protocols.
- Provided technical support to production personnel.
- Investigated customer complaints to take necessary corrective actions.
Education
GED -
Benjamin Franklin Community Adult School
Los Angeles, CA09.1994
Skills
- Production Support
- Sales Presentation
- Account and Territory Management
- Customer Support Needs Assessment
- Office Organization
- Customer Order Management
- Administrative Management
- Workflow Processes
- Attendance Documentation
- Account Development
- Administrative Procedures
- Database Management
- Sales Tracking
- Collections and Invoice Processing
- Exceptional Multitasking Skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Administrator
Sonic Industries
09.1998 - 10.2003
Quality Control Inspector
Drilube Company
05.1990 - 08.1998
GED -
Benjamin Franklin Community Adult School
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